Bistro Attendant

Peregrine Hospitality•Lebanon, NH

2d•Onsite

About The Position

As a Bistro Attendant, you will be responsible for maintaining the highest standards of food and beverage quality and presentation in workstation as directed by the Supervisor/Manager. Prepare a variety of food options, as well as hot and cold beverages. This role requires adherence to the company’s Service culture – 4 Keys to creating guests for life, and participation in all required meetings and training. You will prepare and serve coffee and tea drinks that meet quality standards, properly handle and maintain all equipment, and respond to orders, questions, concerns, and constructive feedback in a polite and efficient manner. Accurate cash and credit card handling, following appropriate cash-handling procedures, and serving customers quickly and efficiently are key aspects of this position. The role demands the ability to work in a fast-paced environment, multitask, and demonstrate a thorough understanding of all menu offerings to make recommendations. Observing relevant health and safety standards, ensuring opening/closing duties are complete as per protocol, and having a thorough knowledge of all retail items are also essential. You will abide by all policies and safety rules and perform other duties as requested by management.

Requirements

High School diploma or GED equivalence
1 year experience in a similar role
Will be required to work flexible scheduled shifts based on business needs
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel
Ascend and descend a ladder

Responsibilities

Maintain the highest standards of food and beverage quality and presentation in workstation as directed by the Supervisor/Manager.
Prepare a variety of food options, as well as hot and cold beverages.
Adhere to the company’s Service culture – 4 Keys to creating guests for life.
Participate in all required meetings and training.
Prepare and serve coffee and tea drinks that meet quality standards.
Properly handle and maintain all equipment.
Respond to orders, questions, concerns, and constructive feedback in a polite and efficient manner.
Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
Serve customers quickly and efficiently.
Work in a fast-paced environment and multitask.
Demonstrate a thorough understanding of all the menu offerings and make recommendations.
Observe relevant health and safety standards.
Ensure that the opening/closing duties are complete as per protocol.
Have a thorough knowledge of all the retail items.
Abide by all policies and safety rules.
Perform other duties as requested by management.
Knowledge of the appropriate table settings and service ware.
Knowledge of all menu items, prices and methods of preparation.
Use suggestive selling techniques to encourage the guests to choose items that are house specialties.
Clean or sanitize work areas, utensils, or equipment.
Clean service or seating areas.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all additional duties as assigned by management.