Biopharma Implementation Manager

McKesson•Usa, NC

2d•Onsite

About The Position

The role is responsible for all aspects of the development/ implementation of BioPharma programs involving department or cross-functional teams focused on the delivery of a program from the design process through a finished state. This individual owns the end to end process and provides a single point of contact for internal/external customers. The implementation manager interfaces with all areas affected by the project which may include BioPharma Manufacturers, pharmacy operations, finance/billing, and various departments (e.g. marketing, data and reporting, etc.) and regularly reports out to Senior Leadership both internal and external to McKesson (c-suite is common). The role is responsible for all aspects associated with the BioPharma program implementation including assessing project issues and developing resolutions to meet productivity, quality, and client-satisfaction goals. This individual is responsible for developing detailed work plans, schedules, status reports and readouts in addition to conducting internal/external meetings.

Requirements

4-year degree in related field highly preferred or equivalent experience.
Minimum 4+ years of experience in client facing cross-departmental program management, project management, or a similar role.
Strong organizational skills and experience in managing projects spanning cross-functional teams.
Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels.
Ability to set clear expectations and hold self and others accountable for the work.
Exudes executive presence and is comfortable presenting both in person and virtually to large groups.
Customer focused and team player.
High-level of initiative/self-starter.
Strong problem-solving skills with the ability to identify and address challenges.
Ability to operate in a fast-paced, dynamic business environment.
Proficient in project management methodologies and tools including SmartSheet
Experience with Microsoft Office Suite, including Visio, PowerPoint and Excel.

Nice To Haves

Six Sigma or PMP certification a plus
Experience in healthcare preferred

Responsibilities

Lead BioPharma program launches, ensuring all implementation activities are completed in alignment with client timelines, scope, and quality standards.
Own the end ‑ to ‑ end implementation process and serve as the primary point of contact for internal and external stakeholders through launch.
Develop and manage detailed project plans, schedules, workstreams, status reports, and executive readouts.
Identify project risks, issues, and dependencies ; proactively develop and execute mitigation and resolution plans.
Coordinate and facilitate internal and external meetings, ensuring clear communication of priorities, decisions, and next steps.
Serve as the primary client contact for manufacturer partners, ensuring a high level of customer satisfaction throughout implementation and launch.
Manage client expectations and provide proactive, transparent communication on launch status for complex oncology and rare disease programs.
Act as the first point of contact for program build issues; engage appropriate teams and escalate as needed to ensure timely resolution.
Build trusted relationships with stakeholders across all levels of the client organization, including senior and executive leadership.
Interface with pharmacy operations, finance/billing, data and reporting, marketing, and other departments to ensure operational readiness.
Translate program and business requirements into build design documentation in collaboration with internal and client stakeholders.
Identify opportunities for process improvement and innovation to enhance program design and execution.