Biomedical Technician II

GE HealthCare•Orlando, FL

About The Position

The Biomedical Technician II responds to service calls to evaluate, diagnose, repair, and perform planned maintenance on increasingly complex customer biomedical equipment. The role supports customer satisfaction through service excellence, effective communication, and timely follow-up. The technician works with local teams to deliver service across assigned accounts and may serve as a Site Leader, directing fellow technicians and participating in customer account activities. The position includes on-call and pager responsibilities, including availability after hours and rotating on-call coverage that may include weekends. The technician is responsible for documenting repair work, maintaining equipment and parts, ensuring calibration of tools and test equipment, and managing vendor service delivery as instructed. The role must comply with GE policies, customer facility protocols, applicable regulatory requirements, and GE HealthCare quality and safety requirements. Candidates must meet one of the stated education and experience pathways: an associate's or bachelor's degree in a related engineering field plus two or more years servicing medical equipment; equivalent military education plus two or more years servicing electrical or mechanical equipment; or a high school diploma/GED plus four or more years servicing medical equipment. The job involves physical activity, including lifting up to 35 pounds and frequent bending, climbing, kneeling, reaching, and prolonged sitting or standing. Employment is contingent on applicable background and drug screening, and customer access requirements may include immunization documentation or additional screening. Visa sponsorship is not available.

Requirements

Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field, plus at least 2 years of experience servicing medical equipment; OR equivalent military education plus at least 2 years of experience servicing electrical or mechanical equipment; OR high school diploma/GED plus at least 4 years of experience servicing medical equipment.
Analytical and communication skills, including the ability to explain technical issues to customers in an easy-to-understand manner.
Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit or stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.
Vision abilities may include color, close, distance, and peripheral vision, and depth perception.
Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
Must comply with GE HealthCare's standard background check and post-offer drug test, as applicable, as well as customer access policies that may require immunization documentation, additional drug tests, or background checks.
Must be legally authorized to work in the United States; employment visa sponsorship is not available.

Responsibilities

Evaluate complex customer biomedical equipment issues and perform appropriate repairs.
Perform planned maintenance, safety inspections, and environmental inspections.
Maintain effective customer relations and communicate proactively to ensure issue resolution and follow-up.
Follow GE policies, procedures, and hospital protocols, guide others as needed, and complete required documentation.
Communicate and partner effectively with teammates and colleagues.
Implement GE/customer facility contracts in support of business goals and objectives.
Lead, instruct, and assist technicians with basic and complex repairs and issue resolution.
Work as a member of the local team to provide efficient service to accounts in the assigned area.
Share on-call and pager responsibilities, including rotating after-hours coverage and weekends as necessary.
Document repair actions and submit reports or summaries according to schedule.
Care for spares, tools, and test equipment; ensure equipment calibration and maintain approved parts inventory.
Manage vendors' service delivery processes in compliance with GE policies, as instructed.
Maintain technical knowledge of current standards, codes, and procedures for safe and effective medical-equipment use through formal instruction.
May serve as Site Leader, directing technicians assigned to a site and participating in customer account activities, such as Safety Committee involvement.
Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
Comply with applicable GE HealthCare quality policies, procedures, laws, and regulations; complete required quality and compliance training on time; and promptly report customer quality or compliance concerns.