Biomedical Remote Systems Administrator

UnitedHealth Group•Eden Prairie, MN

16h•Remote

About The Position

As a member of the Customer Support team with a combination of solid technical and broad skills, the Biomedical Remote Systems Administrator provides clinical applications support and consultation services to Change Healthcare Cardiology customers, over the phone, via remote connection and in-person at customer hospital sites. Act as a technical resource person and Cardiology department subject matter expert to Support department staff and management. Travels to customer sites to assist with application/basic workflow training and skills improvement workshops for support staff. The Biomedical Remote Systems Administrator will work in collaboration with Tier 3 and Engineering to provide feedback that can be utilized towards product enhancement. If you are located in Pacific Time Zone, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

High School Diploma/GED (or higher)
2+ years of progressive experience in related clinical and/or biomedical product engineering position providing technical support to product support teams
Experience in supporting/educating clinical users on use of bio-medical equipment or clinical technology solutions
Proven advanced computer skills to remotely access customer environments and provide time critical product support
Ability to work on-call overtime hours on a rotating basis Mon-Sun

Nice To Haves

Bachelor's Degree (or higher) in Biomedical Engineering
Experience with Cardiology department workflow
Experience in higher level medical communication protocols (DICOM, HL-7)
Familiarity with document/registry standards such as JCAHO, NCDR, or STS
Proven hemodynamics background, biomedical devices and/or applications
Proven technical support of cardiac hemodynamic monitoring systems
Proven advanced computer skills to navigate software systems

Responsibilities

Provide remote support to end-users of Change Healthcare Cardiology cardiac monitoring and evaluation applications
Diagnosing software and hardware malfunctions and giving direction/training and technical guidance to other members of the Invasive support team and software development groups to identify and resolve problems
Integrate Change Healthcare Cardiology software with various hospital medical devices and hospital information systems
Performing software and/or hardware upgrades to existing Change Healthcare Cardiology systems
Monitor, gather, and analyze data from various product sources and bio-medical literature in order to determine clinical significance of observed events and present findings at company internal and customer forums
Interpret clinical user requirements and develop/convey engineering specifications to assist product development groups
May be assigned to various projects utilizing skills