Biomedical Equipment Support Specialist (Information Systems)

Veterans Health Administration • Seattle, WA

3d • Onsite

About The Position

The Biomedical Equipment Support Specialist (Information Systems) serves within the Healthcare Technology Management department at VA Puget Sound Health Care System, supporting the medical equipment management program. The specialist maintains medical servers and networks, diagnostic software, virtual platforms, and clinical application software, and manages the lifecycle of networked medical equipment and clinical systems.

The role includes managing projects involving medical equipment and clinical systems, including procurement, installation, maintenance, system integration, cybersecurity, and disaster recovery. The specialist troubleshoots networked equipment and interfaces, coordinates software updates and backups, responds to cybersecurity incidents and equipment alerts, maintains inventories and documentation, performs inspections and planned maintenance, and provides technical support and education to staff. The position also involves serving as a subject matter expert on committees and projects, supporting contracting and purchasing activities, monitoring contractor performance, and mentoring colleagues.

The position is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m. It is not telework or virtual. The role requires a valid state driver's license and operation of a government-owned or leased vehicle. Physical demands include heavy lifting and carrying, pushing, pulling, reaching, and kneeling. Work may involve electrical energy, ladders, outdoor conditions, working alone, hazardous materials, and occasional travel or driving.

Requirements

• U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
• Proficiency in spoken and written English.
• Current, valid state-issued driver's license and ability to operate a government-owned or leased vehicle; a clean driving history is required by VA policy.
• Meet one of the listed basic qualification pathways: an associate or higher degree in biomedical technology or biomedical engineering; an associate or higher degree in electronics, information technology, or another engineering field plus one year of creditable experience; completion of specified DOD biomedical equipment technician or electronics/information technology training programs, with one year of experience where specified; completion of a biomedical engineering technician or HTM certificate program with an internship or apprenticeship, or without an internship plus one year of experience; or possession of a qualifying CBET, CRES, CLES, or CHTM certification.
• One year of creditable experience equivalent to the next lower grade for the GS-12 grade determination.
• Knowledge of Health Level 7 (HL7) and Digital Imaging and Communications in Medicine (DICOM) standards.
• Knowledge of advanced testing methods for troubleshooting networked medical equipment and clinical system interfaces.
• Skill maintaining computer- and server-based medical equipment, databases, and software.
• Skill managing medical equipment and clinical system projects that interface with an electronic health record or other information systems.
• Skill applying medical device and clinical systems cybersecurity standards, including FDA, FISMA, and NIST guidelines.
• Ability to apply information security tools, including virus protection, software updates, and operating system patches.
• Ability to establish a medical network, including VLAN configuration, IP addressing, and network security.
• Complete required background/security investigation, onboarding, application documentation, and other pre-employment requirements; selected applicants in testing-designated positions are subject to urinalysis.
• Participation in the seasonal influenza vaccination program is required for VA health care personnel.
• Serve a one- or two-year trial period, with continued employment subject to written certification that it advances the public interest.
• Meet the physical requirements listed for the position, including heavy lifting and carrying, pulling, pushing, reaching above shoulder level, and kneeling.

Nice To Haves

• At least 12 months of lifecycle management experience with medical systems such as imaging, life support, dialysis, or monitoring, including physical and network support.
• Fundamental knowledge of The Joint Commission (TJC) and National Fire Protection Association (NFPA) roles and responsibilities in relation to Facilities Management and Health Technology Management.
• Experience supporting EHR modernization transitions, including device integration, workflow readiness, and technical system validation.
• Hands-on experience managing servers and virtual server environments used for medical device connectivity, clinical applications, and back-end infrastructure.
• Working knowledge of DICOM, including image routing, modality configuration, troubleshooting, and PACS/VNA workflows.
• Experience with medical device networking, interface management, and secure data flow between clinical systems.
• Familiarity with clinical application support, device integration testing, and communication with clinical informatics teams.
• Ability to collaborate with OIT, clinical stakeholders, and vendors to maintain system uptime and support IT-dependent medical technology.
• Strong understanding of cybersecurity requirements for medical devices and healthcare IT systems.
• CompTIA Network+ certification.
• CompTIA Security+ certification.

Responsibilities

• Manage and maintain medical servers and networks, diagnostic software, virtual platforms, and clinical application software.
• Manage medical equipment and clinical systems projects, including procurement, installation, and maintenance.
• Manage hardware components of virtual and physical servers and medical workstations.
• Facilitate operating system updates, upgrades, and virus protection.
• Identify, troubleshoot, and take corrective action on issues involving networked medical equipment and clinical systems.
• Evaluate whether medical equipment and clinical systems can integrate with the electronic health record and other clinical systems.
• Review, coordinate, and implement software patches, updates, and system and data backups with staff and manufacturers.
• Coordinate, implement, and manage cybersecurity measures and disaster recovery plans.
• Respond to, investigate, and document cybersecurity incidents involving medical equipment and clinical systems.
• Respond to and remediate hazard alerts, recall notifications, and incidents concerning medical equipment and clinical systems.
• Document actions in appropriate systems and monitor cybersecurity metrics, initiating corrective actions for deficiencies.
• Comply with the facility's medical device protection program and ensure networked equipment and clinical systems are inventoried in the appropriate database.
• Serve as a subject matter expert on assigned committees, projects, and workgroups; represent the HTM department in meetings as delegated.
• Manage the lifecycle of medical equipment and clinical systems.
• Troubleshoot equipment and systems using technical data and complete corrective actions.
• Perform incoming inspections and planned maintenance on medical equipment and clinical systems.
• Document work in the Computerized Maintenance Management System (CMMS) and use test equipment according to manufacturer instructions.
• Provide customer support by evaluating staff issues and needs, offering solutions, and communicating status.
• Educate staff on safe operation and user-level maintenance of medical equipment and clinical systems.
• Serve as a Contracting Officer's Representative and/or purchase card holder; develop documentation to purchase commodities or vendor services.
• Manage, monitor, and evaluate contractor performance and address issues or deficiencies.
• Comply with applicable standards, policies, procedures, and regulatory requirements.
• Provide guidance and mentorship, and maintain and enhance technical knowledge through professional development and training.
• Perform additional supervisor-directed duties related to maintenance, remediation, tracking, action items, and special projects to meet mission-critical requirements.

Benefits

• Federal employee benefits package; specific benefits eligibility depends on position type and other applicable factors.
• Annual leave accrual may be credited for prior federal work or military service, subject to request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree