BioMed Field Service Engineer I - Columbus, OH

Draeger • Columbus, OH

14h • Onsite

About The Position

This role provides installation, maintenance, recall, and repair support for limited modalities and models at customer sites. The Field Service Engineer functions semi-independently with regular guidance and oversight, driving customer satisfaction through achievement of key service metrics and professional engagement. The position requires compliant adherence to company procedures and responsible management of assigned company assets, including vehicle, inventory, and test equipment. The role involves performing preventative maintenance and recall service, diagnosing, evaluating, calibrating, and repairing semi-routine nonfunctioning devices to OEM standards, and installing new medical devices, demo units, and loaners. The engineer will leverage technology for service order management, customer and equipment information access, accurate documentation, and utilization of technical documentation and diagnostic tools to ensure efficient service order management and high-quality service delivery. Common achievement of assigned KPIs while adhering to operational procedures and work instructions is expected, ensuring consistent performance, efficiency, and compliance. Maintaining compliance with Field Service Engineer requirements through training, test equipment management, inventory cycle counts, and adherence to service order documentation standards is crucial. The role also demands timely and accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements. Accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring they are properly maintained, inventoried, and available for service activities, is required. Reporting damage, loss, or required maintenance in a timely manner is also a responsibility. The position requires the ability to work at varying locations, travel as required, and adjust work hours, including non-standard business hours, to meet customer and business needs. Other duties as needed and assigned will also be part of the role.

Requirements

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Previous technical Field or Service Center experience.
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills.
• The ability to focus on details, recall/retain information.
• The ability to work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc.
• The ability to comprehend and express oral and written communication
• The ability to think critically and/or mathematically, in context of disciplinary situations to provide a solution or solve a problem.
• The ability to combine pieces of information and/or general rules to produce answers or decisions.
• The ability to work in a challenging environment with varying amounts of individual responsibilities, conflict resolution, redirected priorities, etc.
• Time is also spent in meetings and sitting, extended periods in front of computer terminal or shop desk in a smoke-free environment
• Must be able to lift equipment which can weigh in excess of 25 pounds.

Nice To Haves

• Medical device experience preferred.
• Computer networking experience preferred.

Responsibilities

• Provides installation, maintenance, recall, and repair support for limited modalities and models at customer sites.
• Functions semi-independently with regular guidance and oversight.
• Drives customer satisfaction through achievement of key service metrics and professional engagement with customers and stakeholders.
• Compliantly follows company procedures and manages assigned company assets, including vehicle, inventory, and test equipment.
• Performs preventative maintenance and recall service for assigned models.
• Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs semi-routine nonfunctioning devices to OEM standards for assigned models.
• Performs work semi-independently with moderate outside support.
• Installs new medical devices, demo units and loaners per OEM standards.
• Able to install independently in most instances.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly and utilize technical documentation and diagnostic tools.
• Ensures efficient service order management to consistently deliver high-quality service to Dräger customers.
• Commonly achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.
• Ensures timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities.
• Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel as required, and adjust work hours, including non standard business hours, to meet customer and business needs.
• Performs other duties as needed and assigned.

Benefits

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program
• Select locations also offer free parking, an on-site gym, cafeteria, and game room.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree