Electric Vehicle Field Service Technician - Columbus, OH

ORANGE EV•Columbus, OH

20h•Onsite

About The Position

Field Service Technician Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Requirements

High School Diploma
1 or more years’ experience in the automotive or electrical industries
Intermediate to Advance level experience with MS Office Suite, including Excel, Word, and TEAMS.
Knowledge of principles and processes for providing superior customer service
Analytical approach to problem solving
Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75- 100 lbs
Ability to squat, sit, lie under, or climb on the vehicle routinely.
Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
Ability to set and prioritize goals and achieve them according to a schedule
Ability to execute and follow through on instructions given by the supervisor
Ability to articulate clearly when writing, including composition, spelling, and punctuation.

Nice To Haves

related technical degree preferred
Travel as required for initial training and to ensure Service Team goals and customer needs are met

Responsibilities

Perform Field Service activities for all local Orange EV Vehicles.
Diagnose, repair, and provide root cause analysis.
Evaluate Remote Monitoring System data to identify possible performance related concerns as well as to study vehicle utilization.
Accurately record all Service work and develop pertinent reports.
Collaborate with customers and third-party service providers.
Provide technical support for sales and marketing efforts.
Perform field upgrades or retrofits.
Facilitate tool and parts warehousing.
Plan and execute a complete Service strategy for the region with assistance from the Service Team.
Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair.
Represent Orange EV in the utmost professional manner.
Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs.
Accurately record all service activity in the service record-keeping system.
Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing.
Evaluate conversion vehicle candidates and prepare a thorough report on the condition.
Support Customer Technicians and Third-Party Service Providers with ancillary repairs.
Provide a secure remote location for tools, parts, and other necessary items.
Deliver Operator and Maintenance training in addition to sales and business development support.
Travel as required for initial training and to ensure service team goals and customer needs are met.