Bingo Supervisor

Island Resort & Casino•Harris, MI

7d•Onsite

About The Position

The Bingo Supervisor is responsible for overseeing the efficient operation of the Bingo area, ensuring excellent customer service, and managing the Bingo staff. This role involves hiring, training, scheduling, evaluating employees, enforcing policies, and assisting with program development and promotions. The supervisor also handles employee concerns, tracks compliance with Title 31 requirements, performs data entry, and attends/conducts meetings. Additionally, the supervisor must be able to fill in for other Bingo positions as needed.

Requirements

Excellent customer service skills.
Ability to hire, schedule, train, guide, evaluate, mentor, encourage, support, and discipline employees.
Knowledge of and ability to enforce policies and procedures.
Ability to perform 30/60/90-day and annual employee evaluations.
Skills in preparing Bingo programs, calendars, and promotions.
Proficiency in preparing daily work schedules and completing time sheets.
Ability to address and resolve employee concerns and complaints.
Understanding and ability to perform Title 31 requirements.
Data entry skills.
Meeting facilitation and attendance skills.
Flexibility to fill in for other Bingo positions.

Responsibilities

Provide excellent customer service to customers, internal and external.
Hire, schedule, train, guide, evaluate, mentor, encourage, support, and discipline employees.
Enforce and ensure that all policies and procedures are being followed for the efficient operation of the Bingo area.
Perform 30/60/90-day evaluations along with employee annual evaluations.
Assist in the preparation of Bingo programs, calendars and promotions in the Bingo Hall.
Prepare all daily work schedules of Bingo employees.
Complete daily time sheets for Bingo employees.
Address all Bingo employee concerns, complaints, and help resolve issues within the Bingo Department.
Perform and track Title 31 requirements.
Perform data entry when requested.
Attend all meetings pertaining to bingo and conduct meetings as necessary in the absence of Bingo Manager.
Fill in for all other Bingo positions when needed or requested.