Bingo Manager
About The Position
The Bingo Manager will oversee the daily operations of the bingo department, ensuring superior customer service for both internal and external customers. This role involves managing staff, including hiring, training, and performance evaluations, as well as handling scheduling, time sheets, and disciplinary actions. The manager is responsible for maintaining departmental reports, ensuring compliance with casino policies and gaming standards, and managing inventory and supplies. Additionally, the position requires budget preparation, handling customer and employee complaints, issuing complimentary items, and participating in professional development through meetings and seminars.
Requirements
- Experience in managing a department.
- Knowledge of bingo operations, policies, and procedures.
- Ability to provide superior customer service.
- Skills in hiring, training, and evaluating staff.
- Proficiency in staff scheduling and time sheet management.
- Understanding of Title 31 requirements.
- Budget preparation skills.
- Ability to handle customer and employee complaints.
- Inventory management skills.
- Willingness to travel for training/seminars.
Responsibilities
- Provide superior customer service to customers, internal and external alike.
- Oversee the daily operation of the bingo department.
- Hire and train new staff on bingo operations and policies and procedures.
- Perform employee evaluations.
- Approve and maintain daily attendance, vacation hours, sick hours, evaluations and disciplinary actions.
- Manage staff scheduling, including work assignments, employee training, employee vacation and overtime.
- Review and approve daily and weekly time sheets.
- Perform and track Title 31 requirements.
- Maintain reports and ensure that policies and procedures are being followed within the department.
- Prepare annual budget and maintain approved guidelines.
- Meet with Assistant General Manager to ensure the bingo department is following casino policies and gaming standards.
- Handle employee and/or customer complaints/problems as they arise.
- Issue complimentary items to customers when appropriate.
- Maintain all inventory and order supplies for department as needed.
- Attend Managers’ meetings and seminars to continue professional growth, travel as required for training/seminars.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
