Bingo Sr. Lead Attendant

Red Hawk Casino•Placerville, CA

2d•Onsite

About The Position

This role serves as the primary contact and decision-maker in the absence of the Director of Specialty Games. The Bingo Sr. Lead Attendant is responsible for overseeing daily bingo operations and providing leadership for Bingo Attendants. This position performs all job functions of a Bingo Attendant while providing oversight in the absence of Bingo Management. Key duties include opening and closing the bingo hall, ensuring all gaming equipment, POS systems, caller stations, and operational areas are properly prepared for each session. The role also involves coordinating daily bingo hall setup, including inventory preparation, supply distribution, floor readiness, and guest service standards. Maintaining accurate inventory counts of bingo paper, pull tabs, electronics, tickets, portable units, and all gaming supplies is crucial. The Bingo Sr. Lead Attendant directs Inventory Clerks on proper issuance of bingo inventory and ensures accurate setup of bingo packs and inventory shelves. Verification of inventory movement, issued paper, returned paper, and balancing reports is required to maintain compliance with internal controls and gaming regulations. The role involves running reports such as session summaries, Title 31 documentation, Resorts Advantage reports, and other required operational and compliance reports. Reviewing session totals for shortages, overages, and discrepancies, investigating variances, and ensuring proper documentation and corrective action are also key responsibilities. The position verifies cashier banks, paymaster banks, and payout procedures to ensure accurate cash handling and secure financial controls. Assisting with prize verification, jackpot payouts, and guest issue resolution during active bingo sessions is part of the role. Training, coaching, evaluating, and supporting bingo department employees while maintaining operational standards and compliance requirements is essential. Providing direction to staff regarding daily assignments, floor coverage, game flow, guest concerns, and special event operations is expected. The Bingo Sr. Lead Attendant serves as the primary point of contact for guest questions, employee concerns, and operational problem-solving during assigned shifts. Collaboration with Bingo Management to coordinate supplies, promotions, reporting, staffing, and special bingo events is required. Maintaining a clean, organized, professional bingo environment and ensuring excellent guest service standards are consistently met are also important aspects of the role. Performs all other duties as assigned.

Requirements

High school diploma or GED preferred.
Minimum 2 years of bingo, casino, gaming, or cash-handling experience preferred.
Previous supervisory or team lead experience strongly preferred.
Strong knowledge of bingo operations, gaming procedures, and internal control standards.
Experience with POS systems, bingo accounting systems, Title 31 compliance, and reporting systems such as Resorts Advantage preferred.
Advanced cash handling skills with the ability to verify banks, reconcile reports, and manage payout controls accurately.
Strong mathematical and analytical skills for balancing sessions, inventory counts, and discrepancy resolution.
Excellent leadership, communication, and employee training skills.
Strong attention to detail with the ability to maintain compliance and operational accuracy in a fast-paced environment.
Ability to organize workflow, prioritize tasks, and manage multiple responsibilities simultaneously.
Excellent guest service and conflict resolution skills with a professional and approachable demeanor.
Ability to stand and walk for extended periods and lift up to 50lb bingo supplies and equipment as needed.
Ability to work flexible schedules including nights, weekends, holidays, and special events.
Must be dependable, punctual, and capable of working independently with minimal supervision.
Must be at least 21 years of age.

Responsibilities

Serves as the primary contact and decision maker in the absence of the Director of Specialty Games.
Oversee daily bingo operations and provide leadership for Bingo Attendants.
Perform all job functions of a Bingo Attendant while providing oversight in the absence of Bingo Management.
Open and close the bingo hall, ensuring all gaming equipment, POS systems, caller stations, and operational areas are properly prepared for each session.
Coordinate daily bingo hall setup, including inventory preparation, supply distribution, floor readiness, and guest service standards.
Review and maintain inventory counts of bingo paper, pull tabs, electronics, tickets, portable units, and all gaming supplies.
Direct Inventory Clerks on proper issuance of bingo inventory and ensure accurate setup of bingo packs and inventory shelves for upcoming sessions.
Verify inventory movement, issued paper, returned paper, and balancing reports to maintain compliance with internal controls and gaming regulations.
Run reports including session summaries, Title 31 documentation, Resorts Advantage reports, and other required operational and compliance reports.
Review session totals for shortages, overages, and discrepancies; investigate variances and ensure proper documentation and corrective action.
Verify cashier banks, paymaster banks, and payout procedures to ensure accurate cash handling and secure financial controls.
Assist with prize verification, jackpot payouts, and guest issue resolution during active bingo sessions.
Train, coach, evaluate, and support bingo department employees while maintaining operational standards and compliance requirements.
Provide direction to staff regarding daily assignments, floor coverage, game flow, guest concerns, and special event operations.
Serve as the primary point of contact for guest questions, employee concerns, and operational problem-solving during assigned shifts.
Work closely with Bingo Management to coordinate supplies, promotions, reporting, staffing, and special bingo events.
Maintain a clean, organized, professional bingo environment and ensure excellent guest service standards are consistently met.
Performs all other duties as assigned.