Bingo Lead Attendant

Career Center•Placerville, CA

1d•Onsite

About The Position

The Bingo Lead Attendant supervises daily bingo operations and provides leadership for Bingo Attendants. This role performs all job functions of a Bingo Attendant while providing oversight in the absence of Bingo Management. Responsibilities include opening and closing the bingo hall, ensuring all gaming equipment, POS systems, caller stations, and operational areas are properly prepared for each session. The Lead Attendant coordinates daily bingo hall setup, including inventory preparation, supply distribution, floor readiness, and guest service standards. They review and maintain inventory counts of bingo paper, pull tabs, electronics, tickets, portable units, and all gaming supplies, and direct Inventory Clerks on proper issuance and setup of bingo inventory. Verification of inventory movement, issued paper, returned paper, and balancing reports is crucial for compliance with internal controls and gaming regulations. The role involves running reports such as session summaries, Title 31 documentation, Resorts Advantage reports, and other required operational and compliance reports. Reviewing session totals for shortages, overages, and discrepancies, investigating variances, and ensuring proper documentation and corrective action are key duties. The Lead Attendant verifies cashier banks, paymaster banks, and payout procedures to ensure accurate cash handling and secure financial controls. They also assist with prize verification, jackpot payouts, and guest issue resolution during active bingo sessions. Training, coaching, evaluating, and supporting bingo department employees while maintaining operational standards and compliance requirements is a significant part of the role. Direction is provided to staff regarding daily assignments, floor coverage, game flow, guest concerns, and special event operations. The Lead Attendant serves as the primary point of contact for guest questions, employee concerns, and operational problem-solving during assigned shifts and works closely with Bingo Management to coordinate supplies, promotions, reporting, staffing, and special bingo events. Maintaining a clean, organized, professional bingo environment and ensuring excellent guest service standards are consistently met are also essential. Performs all other duties as assigned.

Requirements

High school diploma or GED preferred.
Minimum 2 years of bingo, casino, gaming, or cash-handling experience preferred.
Previous supervisory or team lead experience strongly preferred.
Strong knowledge of bingo operations, gaming procedures, and internal control standards.
Experience with POS systems, bingo accounting systems, Title 31 compliance, and reporting systems such as Resorts Advantage preferred.
Advanced cash handling skills with the ability to verify banks, reconcile reports, and manage payout controls accurately.
Strong mathematical and analytical skills for balancing sessions, inventory counts, and discrepancy resolution.
Excellent leadership, communication, and employee training skills.
Strong attention to detail with the ability to maintain compliance and operational accuracy in a fast-paced environment.
Ability to organize workflow, prioritize tasks, and manage multiple responsibilities simultaneously.
Excellent guest service and conflict resolution skills with a professional and approachable demeanor.
Ability to stand and walk for extended periods and lift up to 50lb bingo supplies and equipment as needed.
Ability to work flexible schedules including nights, weekends, holidays, and special events.
Must be dependable, punctual, and capable of working independently with minimal supervision.
Must be at least 21 years of age.

Responsibilities

Supervise daily bingo operations and provide leadership for Bingo Attendants.
Perform all job functions of a Bingo Attendant while providing oversight in the absence of Bingo Management.
Open and close the bingo hall, ensuring all gaming equipment, POS systems, caller stations, and operational areas are properly prepared for each session.
Coordinate daily bingo hall setup, including inventory preparation, supply distribution, floor readiness, and guest service standards.
Review and maintain inventory counts of bingo paper, pull tabs, electronics, tickets, portable units, and all gaming supplies.
Direct Inventory Clerks on proper issuance of bingo inventory and ensure accurate setup of bingo packs and inventory shelves for upcoming sessions.
Verify inventory movement, issued paper, returned paper, and balancing reports to maintain compliance with internal controls and gaming regulations.
Run reports including session summaries, Title 31 documentation, Resorts Advantage reports, and other required operational and compliance reports.
Review session totals for shortages, overages, and discrepancies; investigate variances and ensure proper documentation and corrective action.
Verify cashier banks, paymaster banks, and payout procedures to ensure accurate cash handling and secure financial controls.
Assist with prize verification, jackpot payouts, and guest issue resolution during active bingo sessions.
Train, coach, evaluate, and support bingo department employees while maintaining operational standards and compliance requirements.
Provide direction to staff regarding daily assignments, floor coverage, game flow, guest concerns, and special event operations.
Serve as the primary point of contact for guest questions, employee concerns, and operational problem-solving during assigned shifts.
Work closely with Bingo Management to coordinate supplies, promotions, reporting, staffing, and special bingo events.
Maintain a clean, organized, professional bingo environment and ensure excellent guest service standards are consistently met.
Performs all other duties as assigned.