Bingo Shift Supervisor
About The Position
Supervises the daily activities of the Bingo Department during an assigned shift. The position oversees assigned bingo personnel, supports orderly and accurate bingo sessions, helps maintain safe and productive operations, and protects company assets. It directly supervises Floor Workers, Floor Inventory Clerks, Floaters, Bingo Payout/Store Clerks, Bingo Cashiers, and Bingo Callers during an assigned shift, with additional supervisory authority potentially assigned by management. The supervisor has authority to make decisions needed to carry out job duties and, within approved guidelines or as directed, participate in hiring, termination, promotion, demotion, transfer, training opportunities, wage-increase approvals, performance evaluations, performance-standard setting, staff scheduling, and disciplinary action. The role requires compliance with departmental, company, Sac & Fox Gaming Commission, and National Indian Gaming Commission policies and procedures. The work may involve loud, continual noise and a smoke-filled environment. Some lifting of up to 15 pounds and substantial periods of standing and walking may be required. Full-time positions are available. Shift differentials apply to hours worked from 4 p.m. to midnight ($0.50 per hour) or midnight to 8 a.m. ($1.00 per hour).
Requirements
- High school diploma or GED.
- Must be at least 21 years of age.
- Adequate knowledge of all areas of the bingo hall to run a session.
- Six months of supervisory experience.
- Ability to obtain a gaming license in accordance with Sac & Fox Gaming Commission regulations.
- Ability to handle busy and stressful situations.
- Self-motivated, responsible, dependable, courteous, friendly, reliable, and professional.
- Leadership qualities and ability to effectively instruct and guide subordinates.
- Flexibility with work shifts and days off.
- Good organizational, interpersonal, and oral and written communication skills.
- Computer skills, including Word, Excel, and email.
- Ability to meet internal supervisory or higher training and education requirements.
- Must be confidential and trustworthy.
Nice To Haves
- Qualified members of the Meskwaki Nation and other Native American Tribes are encouraged to apply and will receive preference according to established procedures.
Responsibilities
- Supervise and evaluate bingo personnel during an assigned shift.
- Resolve disputes about games by verifying numbers called.
- Maintain records of team members’ time and attendance.
- Keep bingo sessions on schedule.
- Ensure team members meet required job-performance standards.
- Explain game rules when necessary.
- Ensure mechanical and electrical systems are operational.
- Log situations arising during sessions, including guest complaints, team-member incidents, and equipment malfunctions.
- Ensure forms are correctly completed for winners receiving more than $1,200.
- Communicate and network effectively with staff, other departments, and outside representatives to maintain effective department operations.
- Safeguard and account for owners’ assets.
- Comply with policies and procedures required by the department, company, Sac & Fox Gaming Commission, and National Indian Gaming Commission.
- Monitor the casino environment and follow established safety procedures to protect guests and team members.
- Work respectfully and effectively with the company team to support guest satisfaction, asset protection, and respect among team members.
- When the game schedule changes, ensure the game description on the payout slip matches the description on the winner’s receipt.
- Report to work on time and as required, wear professional attire, maintain personal cleanliness, and follow appearance standards.
- Promote a clean and safe environment in the Bingo hall.
- Become familiar with house rules, company policies, and department operating procedures.
- Use a personal login name and password when operating computer terminals.
- Be the first to arrive and last to leave the shift.
- Sign for cash needed for winners exceeding $1,200 when authorized.
- Attend required meetings and training sessions.
- Perform other job duties as assigned.
Benefits
- Health plan, including medical, dental, and vision coverage
- Paid time off
- Holiday pay
- 401(k) retirement savings plan
- Weekly pay
- Shift differential of $0.50 per hour for hours worked from 4 p.m. to midnight or $1.00 per hour for hours worked from midnight to 8 a.m.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
