Bingo Office Clerk (Plus Tips)
About The Position
Performs general office duties within the Bingo Department, providing administrative and clerical support to all areas of Bingo operations. This role involves supporting all areas within Bingo operations, verifying winning cards, calculating prize amounts, and distributing funds to winning customers. The Bingo Office Clerk will also handle cash and credit card transactions, provide customer service to Bingo players, and attend required training related to gaming operations and regulatory requirements. All functions must be performed in accordance with applicable laws, rules, and gaming regulations, and staff must remain current on all rules and regulations to ensure compliance. Team members are expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies and work collaboratively to achieve organizational objectives. Any other duties as required, consistent with the position, department, and organization, may also be assigned.
Requirements
- High school diploma or equivalent
- Basic mathematical skills
- Maintain compliance with Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS)
- Be courteous and demonstrate genuine care for all coworkers and guests
- Ability to work effectively in a team environment
- Proficient in the English language
- Ability to handle multiple tasks in a fast-paced, ever-changing environment
- Maintain a professional appearance and demeanor at all times
- Excellent guest service and communication skills
- Strong interpersonal skills with an outgoing personality
- Ability to remain calm in difficult situations
- Willingness to work a variety of day, night, and weekend shifts
- Meet or exceed customer expectations and respond to all related inquiries
- Ability to effectively handle workplace issues, including anticipating, preventing, identifying, and resolving problems as necessary
Nice To Haves
- Cash handling and credit card transaction experience preferred
- Basic knowledge of proper office procedures
- Minimum of one year of customer service experience preferred
- A second language is an asset
Responsibilities
- Support all areas within Bingo operations
- Be knowledgeable of all bingo games, specials, and promotions
- Verify winning cards, calculate prize amounts, and distribute funds to winning customers
- Perform cash and credit card transactions
- Provide customer service to all Bingo players
- Attend required training related to gaming operations and regulatory requirements
- Perform all functions in accordance with applicable Tribal, Federal, and other relevant laws, rules, and gaming regulations
- Remain current on all rules and regulations to ensure compliance
- Adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies
- Work collaboratively while supporting all teams they interact with to achieve the Enterprise’s objectives
- Perform any other duties as required, consistent with the position, department, and organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
