Billing Support Specialist

Acrisure • Janesville, WI

4d • Onsite

About The Position

Acrisure is seeking a Billing Specialist to join our growing team in Janesville, WI. This role is ideal for individuals early in their careers who are interested in developing skills in billing, finance, or insurance operations. You’ll gain hands-on experience processing transactions, resolving discrepancies, and supporting customer inquiries, all while building a strong foundation for future growth.

Requirements

• High school diploma or equivalent
• 1+ years of customer service, administrative, or related experience
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong data entry skills with a high level of accuracy
• Basic math and problem-solving abilities
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

Responsibilities

• Respond to inbound and outbound customer inquiries related to billing and payments
• Process billing statements, adjustments, cancellations, and plan changes
• Accurately enter and maintain data in company systems
• Research and resolve billing discrepancies in a timely manner
• Assist with escalated or complex billing inquiries as needed
• Perform general administrative and clerical support tasks
• Ensure compliance with company policies and procedures

Benefits

• Comprehensive medical insurance
• dental insurance
• vision insurance
• life and disability insurance
• fertility benefits
• wellness resources
• paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• complimentary Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• commuter benefits
• employee discount programs
• Paid maternity leave
• paid paternity leave (including for adoptive parents)
• legal plan options
• pet insurance coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED