Billing Support Specialist-1

Acrisure•Janesville, WI

4d•Onsite

About The Position

The Claims Customer Service Representative is an entry-level opportunity ideal for individuals looking to build a career in the insurance and healthcare industry. In this role, you will support policyholders and providers by answering questions about claims, coverage, and benefits while developing foundational knowledge in health insurance. This position offers hands-on training, exposure to claims processes, and the opportunity to grow within a fast-paced, customer-focused environment.

Requirements

High school diploma or equivalent
1+ year of customer service experience (call center or healthcare environment preferred)
Strong communication skills (verbal and written)
Ability to multitask and navigate multiple systems in a fast-paced environment
Basic computer proficiency, including Microsoft Office applications
Typing speed of approximately 50+ WPM
Ability to work independently and manage time effectively

Responsibilities

Respond to inbound and outbound calls related to health insurance claims, benefits, and policy inquiries
Verify and explain coverage details, including supplemental health plans, exclusions, and non-covered services
Provide updates on claim status, payments, and required documentation
Resolve customer issues efficiently while maintaining a high level of professionalism and accuracy
Navigate multiple systems and applications to research and document customer interactions
Meet or exceed established performance metrics, including call handling time, abandonment rate, and service levels
Perform administrative and clerical support tasks as needed
Maintain compliance with company policies, data privacy standards (HIPAA where applicable), and regulatory requirements