Billing Support Representative

Swyfft • Dallas, TX

5d • Remote

About The Position

Our Billing Support Team is searching for a superstar Billing Support Representative. At your core you understand the importance of what great customer service means, you’re efficient, you enjoy problem solving and always bring your A-game. You’re a reliable team player that understands the true value of working in start-up environment and enjoys the challenges and change that comes along with it.

Successful candidates will have the ability to multitask and thrive in a fast-paced, fun, team-orientated environment. If you are tech savvy and possess great verbal and written communication skills this could be the perfect opportunity for you!
This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC, TX, UT, VA, WA, WI.

Some travel for day-to-day work, team meetings, and training will be required.

Requirements

• 3+ years of experience in insurance, billing support industry or related field.
• High School Diploma or its equivalent (GED) is required.
• MS Office environment (Outlook, Word, Excel, PowerPoint)
• Ability to communicate effectively using programs such as Slack & MS Teams.
• Comfortable sharing screens and video chatting.
• Experience using video and chat technology (MSTeams & Slack)
• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

Nice To Haves

• Familiarity or previous experience working in a homeowner policy focused environment is a plus.
• Previous experience using Zendesk is a plus but not required.

Responsibilities

• Ability to process a high volume of refunds and cancellation offsets daily.
• Evaluate and analyze reporting data to discover and resolve outstanding debits, credits, or other inconsistencies with policyholder accounts.
• Navigate our internal systems to research, analyze and resolve policyholder inquiries to ensure that offsets and refunds are accurate.
• Maintain and update customer information in our database during and after each customer inquiry.
• Keep customer policies up to date by maintaining detailed notes after completing the processing of each transaction.
• Accurately follow our internal guidelines and specific time frames to ensure that policy credits are sent out on a timely basis.
• Track and follow up on policy refunds and credits that require more time for payment to clear.
• Partner with our Customer Experience team by keeping them updated as needed on pending transactions.

Benefits

• Medical, Dental, and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee, Spouse, and Child Life & AD&D
• Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 “Choose Your Own Holidays”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED