Billing Support Representative

Everon Jobs•Irving, TX

7d•Onsite

About The Position

Verify validity and accuracy of Commercial and Enterprise contracts, PO's and addendum's. Assist in the customer experience by conducting research, making necessary adjustments and data changes to account pertinent information, and analyzing billing. Deadlines are required for month end close. The last 2 business days are blocked for PTO or scheduled accommodations, some OT during evenings and weekends required during this time. This is an on-site position, reporting daily to 4221 W John Carpenter Freeway, Irving, TX

Requirements

High School Diploma or GED
Data Entry or related experience
PC literate with proficiency in Microsoft Office applications including Word, Excel and email
Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Nice To Haves

Knowledge of Excel, MasterMind Business, JET, JMT, Docuware, Billing Portals and SFTP sites
Knowledge of percent of completion (POC) job billing and invoice processing
Customer service skills, interpersonal communication skills and teamwork skills
Analysis and problem solving skills
Organization skills

Responsibilities

Verify, research and review commercial contracts/PO/addendums for accuracy, completeness and ensure all pertinent information has been completed accurately, including services setup.
Maintain customer information; including cancellations, any billing adjustments, inspection schedules, refunds, etc.
Process daily recurring billing batches, ensuring accurate customer billing
Research missing data and communicate with branches in an effort to correct errors or omissions in a timely manner.
Process Credit/Debit adjustments on customers accounts.
Review Statement and Invoice generation process.
Process potential Commercial/Enterprise customer information to obtain credit scores.
Approve or decline customers based upon the company credit guidelines and track pertinent information for reporting.
Provide support to all commercial and residential branches and all internal departmens as needed (Legal, Training, Account Management, Commercial AC&T,Commercial/Residential Customer Service, National, Real Estate Group, Network Multi-Family)
Work exception reports for MMB account clean up.