Billing Supervisor

Colonial Group, Inc.•Savannah, GA

1d•Onsite

About The Position

The Billing Specialist Supervisor is responsible for overseeing the billing process for all CCS orders. This person will work directly with multiple internal departments, suppliers, carriers, and other external contacts to fulfill the billing expectations in a timely manner. Under the direction of the Customer Service Manager, the Billing Specialist Supervisor will be responsible for tasks related to billing and customer service. Understanding the priorities of the workload is critical.

Requirements

High School Diploma or GED is required.
Minimum 3 years’ experience in billing, invoicing and/or accounts payable responsibilities.
Familiarity with the chemical distribution or transportation industries is required
Knowledge of billing systems (JDE, Bottomline)
Ability to meet wide variety of customer billing needs (special invoicing required at times).
Proficient skills with Microsoft Office Suite including Word, Excel, and PowerPoint are required.
Strong computer skills including databases and Customer Relationship Management Systems are required.
Eligibility to work in the U.S.

Nice To Haves

AS Degree in Business Administration, Accounting, finance or similar field of study preferred.
Knowledge of different charges and financial impacts during deliveries (demurrage, freight charges) desirable.

Responsibilities

Respond to customer and inter-departmental e-mails and calls; research billing and inventory issues; determine root causes and work with others to brainstorm and implement solutions
Works with Credit Manager on various billing issues with any CCS account.
Research discrepancies and ensure billing is accurate; correct & troubleshoot errors.
Supervisory planning, timekeeping, and lead direct report(s) evaluation reviews with Customer Service Manager.
Ensure that deadlines are met in accordance with department closing dates.
Ensure customers are invoiced within the Days to Bill average set by Management. Track all reasons for delay and find resolution to ensure quicker invoicing to customer. Create, maintain and distribute reports accordingly.
Oversees the invoice process for customer portals.
Track, request, and enter CUPS credits for applicable accounts on a monthly or quarterly basis.
Oversees and tracks terminal charges.
Maintain monthly reconciliation reports with AP for various vendors.
Maintains Ethanol Tax spreadsheet
Maintains training manuals for all invoicing processes. Trains all direct reports and new hires.
Coordinating between operations, sales department, billing, quality and A/P for payments to vendors.
Other projects, reports, tasks as assigned by Manager.