Billing Supervisor

McKenzie Electric Cooperative • Watford City, ND

5d • $35 - $47 • Onsite

About The Position

McKenzie Electric Cooperative (MEC) is seeking a detail-oriented, service-focused Billing Supervisor to join our team. This role is essential in ensuring the accurate and timely processing of member billing, accounts receivable, and credit/collections. Under the direction of the Business Manager, this position also plays a key role in delivering high-quality member services and maintaining consistent application of cooperative policies. This role is a full-time, benefited position.

Requirements

• Bachelor's degree in business, accounting, or related field preferred; or 2–4 years of related experience; or a combination of education and experience.
• Valid North Dakota Class D driver's license required.
• Familiarity with cooperative billing and collection procedures
• General knowledge of accounting practices
• Proficiency with Windows-based software and customer information systems
• Strong written and verbal communication
• Mathematical competency including rate/percentage calculations
• Reasoning and critical thinking abilities
• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
• Ability to manage conflict and resolve issues tactfully
• High level of integrity and ethical conduct
• Proficiency in planning, organization, and time management
• Commitment to quality, accuracy, and continuous improvement
• Adaptability to change and a collaborative team spirit

Responsibilities

• Manage and execute all aspects of MEC's billing cycle.
• Maintain accuracy in meter readings, billing adjustments, credits, and payment posting.
• Handle end-of-month and end-of-year billing procedures.
• Resolve high-bill inquiries and member billing issues with professionalism.
• Oversee delinquent account processes including payment arrangements, disconnections, and collections.
• Facilitate the allocation and maintenance of capital credit records as directed by the board of directors.
• Assist with consumer loans billing and journal entries for general ledger.
• Respond to member inquiries and service orders including new connects, disconnects, and account updates.
• Process payments, set up bank drafts, and maintain daily cash balances.
• Collaborate with management on policy development and implementation of rate changes.
• Prepare reports and documentation related to billing and member services.
• Support additional departments as needed and participate in training programs for professional development.

Benefits

• Health, Dental and Vision coverage, effective from first day of hire
• 401(k) with matching after one year
• Pension plan at no cost to the employee, effective after one year
• Short-term and Long-term disability coverage at no cost to the employee
• Life insurance, including spouse and dependents at no cost to the employee
• Supplemental Life Insurance
• Business Travel Accident coverage
• Supplemental Accident Death & Dismemberment coverage
• Flexible spending account
• Accrued Vacation and Sick Pay
• 12 Paid Holidays a year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level