Billing Specialist

Smart Care Equipment Solutions•Anaheim, CA

1d•Onsite

About The Position

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.

Requirements

Associate’s degree or higher in a related field.
2+ years of experience in the related field required
2+ years of office experience required
Proficient with Google and Microsoft Office Suite products (Excel, Word)
General computer operation and literacy required
Excellent organizational and communication skills
Ability to interface with cross-functional teams and all levels of personnel/management
Strong problem-solving and analytical skills
Able to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated)
Solid organization and time management skills
Effective verbal and written communication skills
Ability to think and act strategically and proactively
Strong writing skills
Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment
Adaptability: adjusting to last-minute changes quickly and with ease

Nice To Haves

Experience with Workday preferred

Responsibilities

Review completed service tickets from the technician for accuracy.
Verify that labor hours, travel time, parts, and materials are correctly documented and priced.
Coordinate with technicians, service managers, and dispatchers to clarify job details before billing.
Work with parts/warehouse teams to confirm costs and usage of materials.
Communicate with leadership on billing trends, delays, or disputes.
Apply correct billing rates according to customer contracts, pricing agreements, or master service agreements (MSAs).
Ensure invoices comply with customer requirements, e.g., purchase order numbers, special formatting, and not to exceed limits (NTE).
Generate and send invoices to customers in a timely manner.
Submit billing through customer portals or third-party platforms when required.
Respond to customer inquiries about invoices, charges, or account statements.
Monitor accounts receivable and follow up on overdue invoices.
Work with customers to resolve payment issues or disputes.
Support audits by providing detailed billing records and backup documentation.
Perform all duties with integrity, safety, and a professional mentality
Promote a positive and inclusive work/team environment
Communicate all program deficiencies and improvements
Report all non-conforming work
Ensure effective communication
Demonstrate discretion, confidentiality, and good judgment when dealing with sensitive company, personnel, and client information
Foster collaboration and communication