Billing Specialist

ABC Home & Commercial Services•Austin, TX

5h•Hybrid

About The Position

At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. As ABC’s Billing Specialist, you're responsible for providing exceptional customer service to all vendors, employees and clients of ABC at all times. Professional behavior is expected at all times while at work. The Billing Specialist is responsible for providing financial, administrative and clerical supports in order to ensure effective, efficient and accurate financial and administrative operations.

Requirements

1 year previous Billing experience or previous Customer Service experience preferred
Previous customer service or accounting experience preferred
Strong general computer skills, including the ability to process called-in, emailed, and other electronically submitted requests in software at a highly proficient level
Positive, upbeat, friendly attitude
Strong general computer skills, including the ability to process payment data entry in software consistently, accurately, and efficiently
Analytical and problem-solving skills, good judgment in decision making
Willing to learn, grow, and accept feedback
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Must be able to adapt quickly in an ever-changing, fast paced environment.
Excellent interpersonal, team building and organizational skills
Stress and time management skills
Excellent written communication skills, including spelling and punctuation
Commitment to company values

Responsibilities

Process incoming customer cancellations, adjustments, discounts, and other billing-related requests and special needs from customers, office staff, and managers, escalating as needed
Resolve or diffuse customer issues regarding customer account discrepancies and other customer concerns, determine the cause of the problem; select and explain the best solution to solve the problem; expedite corrections or adjustments; follow-up to ensure resolution
Provide timely and accurate information to incoming customer requests through emails, chats, follow-ups, and other forms of communication
Review and process account balance cleanup including but not limited to small balances, open credits
Provide support for customer portal
Effectively communicate service-related issues with department supervisors and managers
Maintain customer records by immediately and accurately updating account information, processing payments, adjustments, cancellations, and other account transactions
Maintain positive customer retention by offering alternatives to cancellation when able
Process salesperson and/or technician commission chargebacks for cancellations and adjustments as appropriate
Process customer refunds via credit card refund or check reimbursement
Update, maintain, and process credit cards on file for monthly Autocharge process
Update, maintain, and process credit cards on file as needed
Provide overflow assistance, assist various projects, miscellaneous accounting, accounting and data entry tasks, and other duties as needed as assigned by Supervisor, Manager, or Director
Maintain total discretion and comply with all financial policies and procedures while handling client personal and financial information.
Maintain open communication with Supervisor, Manager, and/or Director
Work in partnership with other employees to meet and exceed customer expectations
Maintain professional and friendly demeanor with customers, fellow employees and supervisors
Attend meetings, trainings as required
Other duties as assigned