Billing Specialist

Conterra Ultra Broadband•Charlotte, NC

12d•Onsite

About The Position

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart. As we continue to expand our business, we are looking for talented people with a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. And that’s where you come in. This position is based at the headquarters in Charlotte.

Requirements

2+ years of billing experience in a complex, high-volume environment. Telecommunications or Utility billing highly preferred.
Familiarity with automated billing applications and other systems such as Salesforce and Sitetracker
Excellent understanding of bill cycle management is a must.
Familiarity with E-Rate billing processes and USAC requirements is encouraged.
Demonstrated verbal and written communication skills.
Proven analytical and problem solving skills.
Ability to handle multiple tasks simultaneously.
Possess strong customer-centric focus and approach.

Nice To Haves

Familiarity with E-Rate billing processes and USAC requirements is encouraged.

Responsibilities

Perform accurate order entry and billing setup for all products and services
Establish recurring and non-recurring charges in accordance with contracts and pricing approvals
Validate service activation dates and billing start dates
Ensure billing aligns with executed agreements, amendments, and change orders
Generate and review monthly recurring and non-recurring invoices
Ensure invoices are accurate, complete, and issued timely
Identify and resolve billing discrepancies prior to invoice issuance
Support billing close activities and deadlines
Apply customer payments accurately and timely
Research unapplied cash, short payments, overpayments, and discrepancies
Coordinate with Collections to resolve payment issues
Support lockbox and electronic payment processing as applicable
Research billing inquiries, disputes, and customer questions
Prepare billing adjustments, credits, and rebills with appropriate documentation
Ensure approvals are obtained in accordance with internal controls
Maintain audit-ready support for all billing changes
Perform billing activities for E-Rate customers, including invoicing and adjustments
Support E-Rate compliance requirements related to billing and documentation
Coordinate with E-Rate specialists to ensure accuracy and continuity
Maintain awareness of E-Rate billing timelines and requirements
Partner with Sales, Service Fulfillment, Customer Care, Collections, and Accounting
Communicate billing issues clearly and professionally to internal stakeholders
Support issue resolution to minimize revenue leakage and customer dissatisfaction
Follow documented billing policies, procedures, and internal controls
Maintain accurate documentation to support audits and compliance reviews
Identify process improvement opportunities and recommend enhancements
Support cross-training and knowledge sharing within the Billing team