Billing Specialist
About The Position
IMCD US is seeking a Billing Specialist for its Corporate Headquarters in Westlake, Ohio. The Billing Specialist is responsible for accurate daily invoicing of orders shipped from IMCD US warehouses, direct ship orders from principals, add-on freight and miscellaneous supplemental charges, balancing consignment stock and billings, and managing customer on-line invoicing. This role is committed to meeting or exceeding customer expectations by providing solutions, exploring process improvements, and demonstrating commitment to building a better organization. The Billing Specialist will be a member of the customer service and billing department team, contributing to the company's core purpose of providing commercial and technical solutions.
Requirements
- Associate degree or three years equivalent billing experience.
- A minimum of one year of billing experience.
- Possess excellent customer service skills and the ability to interact with principals and vendors in a professional manner.
- Ability to multitask and switch focus quickly.
- Ability to think independently.
- Deadline-driven and conscientious.
- Strong attention to detail and organizational skills.
- Must possess the ability to think strategically.
- Proficient with common computer programs, including Microsoft Office and Excel.
- Excellent written and verbal communication skills.
Nice To Haves
- Bachelor’s degree.
- Experience utilizing customer web portals.
- Experience in a fast-paced environment.
Responsibilities
- Rotates schedule to pull and match bills-of-lading and principal invoices with orders for invoicing.
- Performs daily invoicing of warehouse and drop ship orders.
- Performs daily invoicing of add-on freight, samples, and supplemental charges.
- Rotates schedule for online customers’ invoicing.
- Requests missing bills-of-lading or invoices.
- Rotates schedule to provide “orders shipping today” reports to warehouses.
- Rotates schedule to manage missed warehouse orders reports.
- Provides order tracking information to customers and/or CSR’s upon request.
- Processes credit memos, as necessary.
- Attends and participates in monthly department meetings.
- Develops and maintains relationships with Customer Service Reps, Finance, Supply Chain and Warehouse analysts, third-party warehouse personnel.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
