Billing Specialist

GA Foods•St. Petersburg, FL

9d•Onsite

About The Position

The billing and collection specialist is responsible for ensuring accurate billing, timely submission, monitoring payment status, researching short payments, documenting related account activities, and posting adjustments. The billing and collection specialist must possess critical thinking skills and understanding full cycle accounts receivable. In addition, the billing and collection specialist must demonstrate ability to issue invoices to customers and be willing to learn proficiencies within clinical billing system for the efficient processing of medical claims to Insurances nationwide.

Requirements

Minimum of one year of related billing in office environment.
Customer service driven.
Excellent organization and time management skills along with excellent oral and written communication skills.
Strong team player.
Ability to learn quickly, build and maintain long term relationships and work with minimal supervision.
Strong written and verbal communication skills; strong analytical, organizational and time management skills required.
Ability to read, analyze, and interpret general health and social services guidelines, technical procedures or governmental regulations.
Ability to write reports, health correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups or patients, center staff, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions.
Follow through with customer inquiries, requests and complaints. Forward difficult and non-routine inquiries or requests to appropriate level for resolution.

Nice To Haves

Previous experience in a medical office setting and/or experience with an Electronic Medical Record a plus.
Understanding of medical terminology and insurance laws/guidelines a plus.
The ideal candidate will have billing software experience or have used similar billing systems.

Responsibilities

Full cycle customer billing starting from proof of delivery to PDF invoice.
Ability to make corrections to invoices and book the corrections in accounting software.
Collect and notate customer accounts with payment status and other issues.
Attends customer meetings/ workshops / implementations when needed.
Ability to navigate commercial/customer payment platforms and/or portals.
Communicate daily with internal and external customers via phone calls and written communications.
Identify trends, and customer issues relating to billing and reimbursements. Report findings to Team Lead and/or Supervisor.
Research, record findings, and communicate effectively with Manager to achieve optimum performance.
Maintain HIPPA/PHI requirements.
Promote effective working relations and work effectively as part of a team to facilitate the department's ability to meet its goals and objectives.
Demonstrate respect to all fellow employees to ensure a professional, responsible and courteous environment.
Other duties and projects assigned by management.
Responsible for charge and payment entry within Electronic Health Record. Coordinates and clarifies with clients/customers, when necessary, on information that seems incomplete or is lacking for proper account / claim adjudication.
Responsible for correcting, completing, and processing claims for all payer codes.
Analyze and interpret the claims are accurately sent to insurance companies.
Perform follow up with Medicare, Medicaid, Medicaid Managed Care, and health insurance companies on unpaid insurance accounts identified through aging reports.
Able to identify and appeal claims if needed and or ability to process appeals online or via paper submission; Assist with billing audit related information.