Billing Specialist

Cabarrus Rowan Community Health Centers•Concord, NC

8d•Onsite

About The Position

Under the direct supervision of the Claims Manager, the billing specialist is responsible for timely and accurate billing of all medical, dental, and behavioral health claims, insurance information, patient charges and payments. The Billing Specialist will work on a team in various aspects of medical, dental, and behavioral health billing. This individual should be resourceful, exceptionally detail-oriented and organized to be successful in this role. Having the ability to focus as well as shift gears as needed when handling competing priorities is required. The Billing Specialist may serve as in a support role within dental registration duties as needed.

Requirements

Ability to read, write and comprehend the English language.
Communicates effectively.
Must be able to sit and stand for long periods of time.
Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.
One year of clerical experience in an office setting
Requires excellent organizational, problem solving and critical thinking skills.
Strong basic computer skills required.
Able to maintain confidentiality and work collaboratively in a team environment.
Ability to travel to all CRCHC locations and assist at all CRCHC special population clinics.
Minimum of 1 year of coding, billing, and/or charge entry experience in the healthcare field is required
High school diploma or GED.

Nice To Haves

Bilingual in Spanish and English
Intermediate experience using Athena and/or Dentrix EMR systems.
Associates Degree preferred.

Responsibilities

Enter charges & transmit clean claims per coding, carrier, and contract guidelines.
Experience in dental, medical billing and AR oversight/investigation is required for this role.
Assist patients with billing questions.
Answer incoming phone calls.
Claims filing related to dental, medical, and behavioral health.
Accurately and efficiently posting/applying payments.
Complete all Medical and Dental requests for all CRCHC locations in terms of prior authorizations and referrals.
Review patient chart for records requiring updating and perform necessary updates.
Create patient claim, collect payment, and document payment in electronic health record.
Troubleshooting and follow through for open issues related to unidentified payments, insurance retractions and payment discrepancies.
Assisting in researching and resolving claim denials, patient refunds, and collections follow-up.
Compose messages to provider/staff regarding patient communication.
Maintain a clean, neat, and well-organized work area.
Verification of patient insurance plans.
Entering insurance plan information in practice management software.
Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
Must have Dentrix experience.
Will post all medical and dental payments into both practice management systems (Athena/Dentrix).
Billing Specialist will perform duties of collection on past due accounts for both medical and Dental.
Perform other duties as assigned.
Patient Centered Customer Service – Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
Caring and Compassion – We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.
Respectful Communication – We communicate openly, honestly and without judgment while honoring everyone’s uniqueness and assuming the best of those with whom we interact.
Teamwork – We are members of a diverse interdisciplinary team working together to meet a common goal.
Accountability – We accept our individual and team responsibilities, and we meet our commitments. We take responsibility for our performance and actions.
Customer Safety – We recognize and correct potential hazards to protect ourselves and our customers.