Billing Specialist

Berkley • Scottsdale, AZ

13d • Hybrid

About The Position

Berkley Aspire is passionate about making excess and surplus lines business easy to transact. We differentiate ourselves by continually innovating to bring market-leading technology and services to our agents and their clients. From direct bill with installments, to not requiring renewal applications for 80% of our small business policies, we focus on making it easy, expeditious, and efficient for agents and consumers. Berkley Aspire writes from small, minimum premium, policies to accounts over six figures. We offer General Liability, Property, Inland Marine and Excess policies through Berkley appointed agencies in 49 states.

Requirements

• 1-3+ years of billing and financial transaction processing experience required
• Proficiency in Microsoft Word and Excel and typing of a minimum of 50 words per minute are required
• Ability to understand priorities and meet deadlines
• Strong customer service proficiency, requiring high levels of collaboration and partnership
• Exceptional verbal and written communication skills, your communication style is flexible to the situation, you communicate clearly, concisely, and with a purpose
• Well organized and able to work independently
• Strong attention to detail

Nice To Haves

• High school education or equivalent and one to two years insurance experience preferred
• Insurance industry experience preferred

Responsibilities

• Serve as first point of contact and resolution, via phone and email, for customer billing questions
• Day to day processing of billing reports and financial handling, including but not limited to applying lockbox payments, manual payment application, generating refunds, reviewing and applying suspended cash, transferring funds, and investigating failed payment transactions, etc.
• Foundational support of billing needs and inquiries from internal business partners
• Collaborate with Underwriting and Finance teams to recommend updates and process optimizations to increase quality and efficiency of billing function
• Special projects as needed

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Onsite Wellness Center
• Employee Assistance Program
• Flexible work schedule
• Work-from-home day
• Health Savings Accounts with automatic company contributions
• Flexible Spending Accounts
• STD
• LTD
• Life insurance policies
• 401(k) program
• Profit-sharing program
• Stock purchase plan
• Competitive paid time off
• Paid sick time
• 12 weeks of paid parental leave
• Paid holidays
• Floating holiday
• Paid volunteer time
• Company sponsored conferences
• Tuition assistance
• Industry-related education and exams
• Plum Benefits program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED