Billing Specialist

Open Door Health Services•Muncie, IN

3d•Onsite

About The Position

Open Door Health Services is seeking a full-time Billing Specialist at our Walnut St. location in Muncie, Indiana. As a Billing Specialist you will uphold our Mission, Vision, and Values. Under the direction of the Director of Revenue Cycle this position will file appropriate billing forms for private insurance, Medicaid, and Medicare, collect fees that are due, and maintain appropriate records of such transactions. As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.

Requirements

High school diploma or GED equivalency preferred.
Experience in a billing department of a health care facility preferred.
Demonstrate a commitment to ethical, inclusive, and patient-centered care.
Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness.
Be able to react calmly in emergency situations.
Be able to read, understand, and follow detailed written and oral communication.
Be able to learn to use and update electronic health records and other online systems.

Responsibilities

Handle billing operations (insurance, Medicaid/Medicare), claim submissions, payment posting, and resolving rejected claims.
Maintain financial records and reporting, including daily balancing, monthly reports, and tracking outstanding claims.
Manage patient account activities, such as collecting balances, updating insurance info, and handling adjustments (e.g., bankruptcy).
Support EMR and administrative coordination, including downloading documentation, resolving system issues, and entering outreach data.
Ensure communication, compliance, and team support, including working with staff/vendors, training front desk staff, and protecting patient privacy.