Billing Specialist

Eastern Communications • New York, NY

35d

About The Position

Eastern Communications, Ltd. is a critical communications provider based in Long Island City, Queens, NY, founded in 1976. The company provides infrastructure, technical services, field replacement parts, and maintenance to public safety, transportation, utilities, and the federal government. In February 2023, Eastern Communications acquired RACOM Corporation, becoming one of the largest nationwide mission critical communications companies in the United States. The Billing Specialist role is responsible for critical financial transactions and record keeping, maintaining financial records, identifying inconsistencies and errors, creating invoices, and assisting with payment solutions. This position involves processing various billing types, including standard customer billing, dropship customer billing, project-based billing, complex billing, and billing for customer portal uploads. The specialist will also manage vendor dropship bills in the AP processing system Stampli, requiring close collaboration with internal teams, strong customer relationship skills, and meticulous attention to accuracy, timeliness, and accounting period alignment.

Requirements

• High school diploma or equivalent
• 2+ years of billing, accounts receivable, or related accounting experience
• Strong attention to detail, organizational skills, and customer service mindset
• Proficiency in billing software, ERP systems, and Microsoft Office Suite (especially Excel)
• Excellent communication skills with the ability to work cross-functionally and build rapport with customers and vendors
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Nice To Haves

• Associate or bachelor’s degree in accounting, finance, or related field
• Experience with Stampli and NetSuite

Responsibilities

• Prepare, review, and process standard customer invoices in accordance with established procedures.
• Manage dropship customer billing, ensuring accurate documentation and timely invoices.
• Handle project-based billing, tracking milestones and deliverables for correct charge allocation.
• Upload and process invoices through customer portals, ensuring compliance with client-specific requirements.
• Process vendor dropship bills in Stampli—including coding and approving for payment—after processing order fulfillment and billing in NetSuite, ensuring proper period alignment between related documents.
• Serve as a primary point of contact for customer billing inquiries, providing clear, timely, and professional communication.
• Build and maintain positive customer relationships by addressing concerns, resolving discrepancies, and ensuring a smooth billing experience.
• Collaborate with sales, operations, logistics, procurement, and project management teams to gather necessary billing information and resolve issues.
• Maintain accurate billing records and documentation for audit and reporting purposes
• Identify and recommend process improvements to enhance billing efficiency, accuracy, and customer satisfaction

Benefits

• Health, dental and vision insurance
• 401k and company match
• Annual Performance Review and accompanied bonus
• Paid holidays, vacation and sick days
• Advancement opportunities
• Safe, clean & friendly work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees