Billing Specialist II

Dickinson Fleet Services • Indianapolis, IN

3d • Onsite

About The Position

Cox Fleet, a leading provider of on-site mobile maintenance and repair services for light, medium, and heavy-duty trucks and trailers, is seeking a Billing Specialist II. This role is accountable for creating invoices from repair orders, submitting them to customers for approval and/or payment with required documentation, and assisting in the creation and submission of estimates to customers. Cox Fleet operates nationwide with over 20 service centers and a 24/7 in-house call center, ensuring maintenance services are provided anytime, anywhere.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• Proficient with Mitchell One or similar estimating systems.
• Strong communication (written, verbal and phone) and customer service skills.
• Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices.
• Has a sense of urgency daily; is action oriented; acting with a minimum of planning.
• Existing knowledge of standard repair times (SRT) for common services.
• Works well independently but also effective within a team environment.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Maintains professional but friendly demeanor.
• Demonstrates strong interpersonal and customer service skills.
• Communicates clearly and effectively.
• Pays close attention to detail.
• Exhibits the ability to remain calm and polite when dealing with frustrated customers and/or technicians.

Nice To Haves

• Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience.
• 5 years’ experience in a related field.
• Experience in service writing is preferred.

Responsibilities

• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on technician submissions, and entering RO into the service database system.
• Verify technicians have selected the correct VMRS code related to repairs made and that billing hours align with standard repair times.
• Prepare actual invoices from created ROs by applying customer-specific rates and mark-ups.
• Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information) and editing ROs to eliminate customer disputes while ensuring full billing for services provided.
• Liaise with technicians and Mobile Technician Leaders regarding repairs and required information to process invoices.
• Create vehicle repair service estimates based on compiled information from Mobile Technicians and Customers.
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
• Gather necessary paperwork and upload it into the system for records.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED