Billing Specialist I

Cox Enterprises • Cherryville, NC

17h • Hybrid

About The Position

The Billing Specialist I is an entry‑level role supporting the billing team by calling vendors to request invoices and helping ensure billing records are complete and accurate. This position is phone‑heavy and ideal for someone who is comfortable talking with vendors, following up regularly, and performing basic data entry. No prior billing experience is required — we are looking for someone reliable, organized, and eager to learn.

Requirements

• High school diploma or equivalent
• Comfortable being on the phone for much of the day
• Clear, professional communication skills
• Strong attention to detail
• Basic computer skills (Microsoft Suites)
• Ability to stay organized and follow instructions

Nice To Haves

• Any customer service, call‑center, administrative, or office experience
• Data entry or clerical experience
• Experience working with vendors or customers

Responsibilities

• Make frequent outbound phone calls to vendors to request missing or outstanding invoices
• Follow up with vendors until invoices are received and questions are answered
• Accurately record call notes and invoice details in internal systems
• Assist with basic invoice review and data entry
• Stay organized while tracking multiple follow‑ups at once
• Work closely with the billing team and supervisor for guidance and support
• Complete repetitive tasks while maintaining accuracy and consistency

Benefits

• Paid time off
• Seven paid holidays
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED