Billing Specialist - Admin

Denova Collaborative Health•Phoenix, AZ

2d•Hybrid

About The Position

As a Billing Specialist - Admin at Denova, you will provide essential administrative support to our Engagement Center by coordinating billing-related workflows, maintaining accurate patient and financial records, managing documentation, and responding to billing inquiries. This phone-based role also assists with insurance eligibility verification and account updates to help ensure organized, accurate, and efficient billing support.

Requirements

High School diploma or GED
At least two years of experience in healthcare billing, medical office administration, insurance verification, or related administrative support.
Strong organizational skills and the ability to handle multiple tasks simultaneously.
Excellent communication skills and a commitment to providing outstanding customer service.
This is a phone-based position. Candidates must be comfortable handling calls throughout most of the workday.
Must reside in Arizona and be able to report onsite to the Engagement Center/DHQ as required.
Proficiency in electronic medical records systems (EMR/EHR), insurance carrier portals, Microsoft Office, and billing software.

Nice To Haves

Additional certification in billing, finance, or related field preferred.
Bilingual English/Spanish proficiency is preferred but not required.

Responsibilities

Provide administrative support for day-to-day billing operations, including documentation, account maintenance, correspondence, and system updates.
Respond promptly to patient and business-partner billing inquiries by phone, email, and Microsoft Teams, providing thorough and professional assistance.
Assist patients with billing statements, disputes, account balances, approved adjustments, and financial responsibilities.
Verify insurance eligibility and update patient demographics, insurance information, and billing records as needed.
Issue requested billing statements, process approved no-show fee adjustments, and complete other authorized account updates.
Organize and manage incoming billing documentation, including faxes, electronic submissions, and departmental correspondence.
Monitor assigned work queues, coordinate follow-up items, and collaborate with internal departments to resolve billing-related questions.
Maintain confidentiality and accuracy when handling patient and financial records and complete other assigned administrative duties.