Billing Specialist - Admin (Bilingual Spanish)

Denova Collaborative Health • Phoenix, AZ

3d • Hybrid

About The Position

As a Billing Specialist - Admin at Denova, you will provide essential administrative support to our Engagement Center by coordinating billing-related workflows, maintaining accurate patient and financial records, managing documentation, and responding to billing inquiries. This phone-based role also assists with insurance eligibility verification and account updates to help ensure organized, accurate, and efficient billing support.

Requirements

• High School diploma or GED
• At least two years of experience in healthcare billing, medical office administration, insurance verification, or related administrative support.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Excellent communication skills and a commitment to providing outstanding customer service.
• This is a phone-based position. Candidates must be comfortable handling calls throughout most of the workday.
• Must reside in Arizona and be able to report onsite to the Engagement Center/DHQ as required.
• Bilingual English/Spanish proficiency is required.
• Proficiency in electronic medical records systems (EMR/EHR), insurance carrier portals, Microsoft Office, and billing software.

Nice To Haves

• additional certification in billing, finance, or related field preferred.

Responsibilities

• Provide administrative support for day-to-day billing operations, including documentation, account maintenance, correspondence, and system updates.
• Respond promptly to patient and business-partner billing inquiries by phone, email, and Microsoft Teams, providing thorough and professional assistance.
• Assist patients with billing statements, disputes, account balances, approved adjustments, and financial responsibilities.
• Verify insurance eligibility and update patient demographics, insurance information, and billing records as needed.
• Issue requested billing statements, process approved no-show fee adjustments, and complete other authorized account updates.
• Organize and manage incoming billing documentation, including faxes, electronic submissions, and departmental correspondence.
• Monitor assigned work queues, coordinate follow-up items, and collaborate with internal departments to resolve billing-related questions.
• Maintain confidentiality and accuracy when handling patient and financial records and complete other assigned administrative duties.

Benefits

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options
• Enjoy holiday pay, PTO, and life insurance benefits.
• We offer an employee wellness program and fantastic discounts for all Denova team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED