Billing Services Clerk

Regional Municipality of Wood Buffalo•Derwent, AB

1d•Onsite

About The Position

The Regional Municipality of Wood Buffalo (RMWB) is seeking a passionate and driven professional to join our Corporate Services Division—a cornerstone of our municipal operations. Keep the engine running—with excellence. From IT and Accounting to Asset Management and Taxation, our Corporate Services Division supports the entire municipality. This division ensures we remain fiscally responsible, operationally efficient, and ready to meet tomorrow’s challenges. If you're ready to be part of a collaborative and forward-thinking organization where your skills make a difference, this is your space to grow.

Requirements

Ability to communicate clearly and concisely, in writing and verbally.
Ability to prioritize and organize work effectively.
Ability to interpret information from a wide variety of sources and apply various bylaws and organizational policies and procedures.
Demonstrable skills in general mathematics and numeracy.
Must have strong organizational skills and attention to detail.
Ability to deal courteously and effectively with a diverse range of people using judgement, tact, and sound decision-making skills, sometimes in conflict situations.
Ability to meet strict deadlines, usually under own initiative.
Proficiency with Microsoft Office (Outlook, Excel, and Word).
Certificate in Business Administration or Accounting is required.
Two (2) years of billings, receivables, and collections experience in a computerized accounting environment is required.
Submission of a Criminal Record Check.

Responsibilities

Processes billings to customers and ratepayers for sale of goods and services provided by the municipality including but not limited to water and sewer, ambulance, facility booking, bulk water, landfill and domestic waste users, and cemetery billings.
Maintains knowledge of applicable municipal bylaws, policies, and procedures and ensures all receivables are billed and recorded accordingly.
Receives and manages large volumes of customer enquiries and properly communicates details of related bylaws and policies as required.
Liaises with cashiers and ensures that payments, refunds, and all other adjustments are posted to customer accounts accurately and on a timely basis.
Reviews and processes changes to customer accounts and uses judgement to make recommendations when refunds of customer deposits are required.
Liaises with the public, investigates complaints, and answers enquiries, both in writing and verbally.
Prepares and completes all receivable account reconciliations to ensure sub-ledgers are balanced to general ledger on a monthly basis.
Reviews and monitors all overdue, unpaid accounts, and contacts customers for payment.
Assists with service terminations and transfers to tax when required.
Uses multiple computer programs, which may include AS400, SAP, Geoware, Wisetrack, Neptune, Flex Suite, Accela, and Profuel.
Performs other duties as assigned.