Billing/Scheduling Associate II (Hybrid) - Department of Medicine - Patient Access Center

Washington University in St. Louis

9d•$18 - $27•Hybrid

About The Position

Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact. This role involves obtaining insurance information from patients, counseling on financial assistance, and communicating with physicians and clinical staff for scheduling urgent or referred patient appointments. It also includes collecting patient demographics and insurance registration, reviewing and updating patient schedules, and calling patients with appointment reminders. The position requires explaining the billing process, answering patient and third-party payer inquiries, and collaborating with others to solve problems. Additionally, it involves assisting with basic account maintenance, sending reminder cards, working with the Relatient patient reminder system, and potentially making daily edits to provider scheduling templates. The role is performed in a normal office environment, typically involving sitting at a desk, with repetitive wrist, hand, or finger movement.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Relevant Experience (3 Years)
Billing Systems
Customer Service
Epic EHR
Financial Information
Insurance
Interpersonal Communication
Medical Office Support
Microsoft Excel
Microsoft Office
Microsoft Word
Organizing
Prioritization
Scheduling
Third Party Claims

Nice To Haves

No additional education unless stated elsewhere in the job posting.
No additional certification/professional licenses unless stated elsewhere in the job posting.
No additional work experience unless stated elsewhere in the job posting.

Responsibilities

Obtains insurance information from patients and counsels alternative ways for financial assistance.
Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
Provides patient scheduling services to include collecting demographics and insurance registration.
Reviews schedule for new patients and makes updates when necessary.
Calls patients with appointment time reminders; obtains insurance information and referral forms.
Processes internal physician referrals for clinical care.
Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
Works with others to solve moderately complex problems.
Explains billing process to other staff; assists with basic account maintenance activities.
Assists patients with insurance questions regarding the billing process.
Assists staff with sending out reminder cards and other scheduling duties.
Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
May make daily edits and temporary changes to provider scheduling templates based on physician input.
Performs other duties as assigned.

Benefits

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Adult care resources
Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.