Billing/Scheduling Associate II (Remote) - Dermatology

Washington University in St. Louis•Remote - Missouri, MO

2d•$18 - $27•Remote

About The Position

This remote position focuses on obtaining insurance information and referral forms, counseling patients on financial assistance, and scheduling/registering patients via phone or email, with no direct patient contact. The role involves communicating with physicians and clinical staff, managing patient schedules, and explaining billing processes to patients and staff. It requires problem-solving skills and basic account maintenance.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Relevant Experience (3 Years)

Nice To Haves

Billing Systems
Customer Service
Epic EHR
Financial Information
Insurance
Interpersonal Communication
Medical Office Support
Microsoft Excel
Microsoft Office
Microsoft Word
Organizing
Prioritization
Scheduling
Third Party Claims

Responsibilities

Obtain insurance information from patients and counsel on alternative ways for financial assistance.
Communicate with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
Provide patient scheduling services, including collecting demographics and insurance registration.
Review schedule for new patients and make updates when necessary.
Call patients with appointment time reminders; obtain insurance information and referral forms.
Process internal physician referrals for clinical care.
Explain billing process to patients and answer incoming inquiries from patients and third-party payers.
Work with others to solve moderately complex problems.
Explain billing process to other staff and assist with basic account maintenance activities.
Assist patients with insurance questions regarding the billing process.
Assist staff with sending out reminder cards and other scheduling duties.
Work Relatient patient reminder system results and contact patients or make scheduling changes.
May make daily edits and temporary changes to provider scheduling templates based on physician input.
Perform other duties as assigned.

Benefits

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Adult care resources
Tuition coverage for employee and family (up to 100% at WashU and 40% elsewhere after seven years)