Billing & Revenue Assurance Supervisor- Frisco, TX

NCR Atleos•Frisco, TX

6d•Onsite

About The Position

The Billing & Revenue Assurance Supervisor leads a team responsible for accurate, complete, and timely customer billing and payment data. This hands-on leadership role supervises a team of 7+ employees and partners with Revenue Assurance, Audit, Finance, Operations, and other business teams to strengthen billing controls, reduce revenue leakage, resolve escalated issues, and identify automation and continuous-improvement opportunities. The supervisor coaches and develops employees, coordinates daily workflow, monitors operational performance, and serves as an escalation point for complex billing, payment, and customer issues. The role also oversees billing and payment data used for customer invoicing, investigates errors and discrepancies, supports controls and audit procedures, interprets customer contracts, and improves processes and Standard Operating Procedures. The position is full-time and on-site in Frisco, Texas.

Requirements

Bachelor’s degree or 4+ years of relevant professional experience.
At least 2 years of people management, team leadership, and/or workflow coordination experience.
Experience in billing operations, revenue assurance, financial operations, payments, audit, or a related function.
Strong analytical and problem-solving skills, including investigating complex issues and identifying root causes.
Ability to manage competing priorities in a deadline-driven environment.
Strong independent decision-making and organizational skills.
Excellent written and verbal communication skills.
Intermediate proficiency with Microsoft Excel.
Ability to collaborate effectively with internal teams and external customers.

Nice To Haves

Experience supporting high-volume or complex customer billing environments.
Experience with revenue assurance, billing audit, revenue leakage prevention, reconciliations, or payment operations.
Experience developing operational metrics, dashboards, or performance reporting.
Experience identifying automation and process-improvement opportunities.
Experience developing Standard Operating Procedures and operational controls.
Working knowledge of Microsoft Access or similar data-management/reporting tools.

Responsibilities

Lead, coach, and develop a team of 7+ employees, setting clear expectations and accountability for performance.
Coordinate daily workflow, prioritize assignments, and ensure service and operational commitments are met.
Establish and monitor team metrics and key performance indicators for accuracy, productivity, quality, and timely delivery.
Address performance, attendance, and workflow issues while fostering a collaborative and inclusive environment.
Serve as an escalation point for complex billing, payment, and customer issues.
Oversee the accurate and timely calculation and delivery of billing and payment data used for customer invoicing.
Identify and help prevent billing errors, revenue leakage, payment discrepancies, and process breakdowns.
Partner with Revenue Assurance Audit teams to investigate billing and payment issues, determine root causes, and drive resolution.
Support development of controls and audit procedures that strengthen data integrity and billing accuracy.
Interpret customer contracts and work with internal partners to resolve billing and payment questions.
Identify opportunities to simplify processes, reduce manual work, improve controls, and increase operational efficiency.
Partner cross-functionally to implement process improvements and automation opportunities.
Use performance data and trends to identify recurring issues and recommend sustainable solutions.
Develop, maintain, and improve Standard Operating Procedures to support consistent execution and knowledge sharing.
Build understanding of upstream and downstream processes to improve integration across teams.