Billing & Revenue Assurance Supervisor- Frisco, TX

NCR Atleos•Frisco, TX

3d•Onsite

About The Position

NCR Atleos is seeking a Billing & Revenue Assurance Supervisor to lead a team responsible for the accuracy, integrity, and timely delivery of customer billing and payment data. The role supervises a team of 7 or more employees and partners with Revenue Assurance, Audit, Finance, Operations, and other business teams to strengthen billing controls, reduce revenue leakage, resolve escalated issues, and identify automation and continuous-improvement opportunities. The supervisor leads and develops employees, coordinates daily work, monitors operational performance, and serves as an escalation point for complex billing, payment, and customer issues. The role also oversees billing and payment data processes, investigates discrepancies and process breakdowns, supports controls and audit procedures, interprets customer contracts, and improves procedures and cross-functional processes. This is a full-time, on-site position in Frisco, Texas.

Requirements

Bachelor's degree or at least 4 years of relevant professional experience.
At least 2 years of people management, team leadership, and/or workflow coordination experience.
Experience in billing operations, revenue assurance, financial operations, payments, audit, or a related function.
Strong analytical and problem-solving skills, including investigating complex issues and identifying root causes.
Ability to manage competing priorities in a deadline-driven environment.
Strong independent decision-making and organizational skills.
Excellent written and verbal communication skills.
Intermediate proficiency with Microsoft Excel.
Ability to collaborate effectively with internal teams and external customers.

Nice To Haves

Experience supporting high-volume or complex customer billing environments.
Experience with revenue assurance, billing audit, revenue leakage prevention, reconciliations, or payment operations.
Experience developing operational metrics, dashboards, or performance reporting.
Experience identifying automation and process-improvement opportunities.
Experience developing Standard Operating Procedures and operational controls.
Working knowledge of Microsoft Access or similar data-management/reporting tools.

Responsibilities

Lead, coach, and develop a team of 7 or more employees, establishing expectations and accountability.
Coordinate daily workflow, prioritize assignments, and ensure service and operational commitments are met.
Establish and monitor team metrics and KPIs for accuracy, productivity, quality, and timely delivery.
Address performance, attendance, and workflow issues while fostering a collaborative and inclusive environment.
Serve as an escalation point for complex billing, payment, and customer issues.
Oversee accurate and timely calculation and delivery of billing and payment data used for customer invoicing.
Identify and help prevent billing errors, revenue leakage, payment discrepancies, and process breakdowns.
Partner with Revenue Assurance and Audit teams to investigate billing and payment issues, find root causes, and drive resolution.
Support the development of controls and audit procedures that strengthen data integrity and billing accuracy.
Interpret customer contracts and work with internal partners to resolve billing and payment questions.
Identify opportunities to simplify processes, reduce manual work, improve controls, and increase operational efficiency.
Partner cross-functionally to implement process improvements and automation opportunities.
Use performance data and trends to identify recurring issues and recommend sustainable solutions.
Develop, maintain, and improve Standard Operating Procedures for consistent execution and knowledge sharing.
Build understanding of upstream and downstream processes to improve integration across teams.
Perform other job-related duties and follow job-related instructions as assigned.