Billing Representative - Level I

SimonMed Imaging•Scottsdale, AZ

About The Position

The Billing Representative – Level I works under the direct supervision of the Billing Manager and works closely with the Manager to evaluate and resolve billing issues. The role researches and reviews billing information, investigates patient inquiries, and supports appropriate handling of patient accounts while providing excellent customer service. The position also requires operating equipment and following departmental policies and procedures.

Requirements

High school diploma or equivalent.
Two or more years of experience in a related field.
Knowledge of HIPAA guidelines.
Experience with Microsoft Word and Excel.
Ability to communicate effectively with physicians, patients, and the public and establish good working relationships with internal and external customers.
Proficiency in telephone etiquette.
Ability to lift and carry up to 40 pounds, sit for prolonged periods, and frequently stand and walk.

Nice To Haves

Knowledge of medical billing.

Responsibilities

Research systems to update demographic information used for insurance and patient billing.
Review accounts in the billing system to verify that claims were handled appropriately and research patient inquiries.
Provide the Manager with information about the handling of patient accounts.
Initiate case investigations with the billing service and provide instructions on appropriate account handling, such as filing insurance appeals or correcting improperly handled claims.
Demonstrate job-related skills appropriate to customer populations and departmental services while providing excellent customer service.
Use and operate equipment and mechanical devices to help maintain a functional, effective, and safe environment.
Follow policies, procedures, and guidelines related to departmental operations.