Billing Representative II

Mass General Brigham•Somerville, MA

8d•Hybrid

About The Position

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information.

Requirements

High School Diploma or Equivalent required
Experience in billing, finance or collections 2-3 years required
Strong attention to detail.
Excellent interpersonal, written and verbal communication skills.
Proficient in Microsoft Office Excel and other relevant billing software.
Ability to prioritize and manage multiple tasks simultaneously.
Ability to work independently and as part of a team.
Ability to work in a fast-paced environment.
M-F 7:30 AM – 4:00 PM EST hours required for remote role
A quiet, secure, stable, HIPPA-compliant workstation is required.

Responsibilities

Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
Addresses issues of a more complex nature and support junior staff by answering day to day questions
Process payments and maintain up-to-date billing records
Reprocessing insurance denials and submitting all necessary documentation for payment
Maintain accurate billing records and files
Collaborate with other departments to resolve billing and payment issues
May prepare monthly and quarterly billing reports for management review