Billing Representative II, Remote

Mass General Brigham•Somerville, MA

7d•$20 - $28•Remote

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This role is responsible for the maintenance of accurate billing records of complex customer and/or patient accounts, processing payments and adjustments, and communicating with customers to answer questions or provide information. This position does not require patient care.

Requirements

High School Diploma or Equivalent required
2-3 years of experience in billing, finance or collections required
Strong attention to detail
Excellent interpersonal, written and verbal communication skills
Proficient in Microsoft Office Excel and other relevant billing software
Ability to prioritize and manage multiple tasks simultaneously
Ability to work independently and as part of a team
Ability to work in a fast-paced environment

Responsibilities

Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
Addresses issues of a more complex nature and support junior staff by answering day to day questions
Process payments and maintain up-to-date billing records
Reprocessing insurance denials and submitting all necessary documentation for payment
Maintain accurate billing records and files
Collaborate with other departments to resolve billing and payment issues
May prepare monthly and quarterly billing reports for management review