Billing Representative II

Mass General Brigham•Somerville, MA

4d•Remote

About The Position

The Billing Representative II maintains accurate billing records for complex customer and/or patient accounts, processes payments and adjustments, and communicates with customers to answer questions or provide information. This position is on the accounts receivable (AR) follow-up team and handles more complex issues while supporting junior staff with day-to-day questions. The role is remote, scheduled for 40 hours per week, and works the day shift.

Requirements

High school diploma or equivalent.
Two to three years of experience in billing, finance, or collections.
Strong attention to detail.
Excellent interpersonal, written, and verbal communication skills.
Proficiency in Microsoft Office Excel and other relevant billing software.
Ability to prioritize and manage multiple tasks simultaneously.
Ability to work independently and as part of a team.
Ability to work in a fast-paced environment.

Nice To Haves

Experience working with the Blue Cross Blue Shield insurance carrier is extremely preferred.

Responsibilities

Interact with internal and external customers to gather supporting data, ensure billing accuracy, and resolve billing discrepancies.
Address more complex issues and support junior staff by answering day-to-day questions.
Process payments and maintain up-to-date billing records.
Reprocess insurance denials and submit all necessary documentation for payment.
Maintain accurate billing records and files.
Collaborate with other departments to resolve billing and payment issues.
May prepare monthly and quarterly billing reports for management review.