Billing Representative II

Mass General Brigham•Somerville, MA

1d•$20 - $28•Remote

About The Position

The Billing Representative II maintains accurate billing records for complex customer and/or patient accounts, processes payments and adjustments, and communicates with customers to answer questions or provide information. This role is on the accounts receivable follow-up team and does not require patient care. The representative works with internal and external customers to gather supporting information, resolve billing discrepancies, and coordinate with other departments on billing and payment issues. The position also handles insurance denials and may prepare billing reports for management.

Requirements

High school diploma or equivalent.
2–3 years of experience in billing, finance, or collections.
Strong attention to detail.
Excellent interpersonal, written, and verbal communication skills.
Proficiency in Microsoft Office Excel and other relevant billing software.
Ability to prioritize and manage multiple tasks simultaneously.
Ability to work independently and as part of a team.
Ability to work in a fast-paced environment.

Nice To Haves

Experience working with the Blue Cross Blue Shield insurance carrier is extremely preferred.

Responsibilities

Interact with internal and external customers to gather supporting data, ensure billing accuracy, and resolve billing discrepancies.
Address more complex issues and support junior staff by answering day-to-day questions.
Process payments and maintain current billing records.
Reprocess insurance denials and submit necessary documentation for payment.
Maintain accurate billing records and files.
Collaborate with other departments to resolve billing and payment issues.
May prepare monthly and quarterly billing reports for management review.