Billing Representative II

Quest Diagnostics•West Norriton Township, PA

2d•$18 - $23•Remote

About The Position

In an environment where the patient is at the center of everything that we do, the individuals in this position typically work with Billing Representatives and other employees handling complex billing issues for the purpose of collecting revenue for the organization. Will work with Patient, Client and/or Third Party insurance bills. This position is full-time (40 hours/week) Monday – Friday. This is a remote position. It may be necessary, given business need, to work occasional overtime and/or weekends or holidays and in-office attendance may be required occasionally for training or due to business needs.

Requirements

High School Diploma/GED or equivalent work experience.
Demonstrated ability using computer and Windows PC applications, such as Outlook, Excel, Microsoft Teams, video conferencing and regular use of Access databases.
Strong keyboard and navigation skills and ability to learn new computer programs.
Strong communication skills, both verbal and written
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Ability to keep all company sensitive documents secure (if applicable)
2+ years’ experience in A/R, Billing, and Customer Service, Insurance, or Healthcare.
Some College level classes/coursework are preferred.
Previous work experience in a fast-paced, production environment requiring strong multi-tasking and problem-solving skills
Medical terminology acumen and experience preferred
Knowledge of Quest billing, reject codes, WBS /QBS preferred.
This position is remote, however, you must be available to go into the office as needed for training, meetings, etc., depending on business needs.
Preferred telecommute location that is within 1-1.5 hours travel time from the Norristown office location.

Nice To Haves

Ability to work in a fast-paced environment.
Ability to adapt to change.
Ability to work cross functually within billing.
Ability to understand EOBs (explanation of benefits)
Previous data entry experience preferred.
Medical terminology acumen and experience preferred

Responsibilities

Analyzes and applies responses from third party payers for all media types, paper and electronic. Includes denials, manual and electronic processes for insurance carriers.
Post payments from payers’ explanation of benefits.
Complies with departmental Business Rules and Standard Operating Procedures.
Focuses efforts on increasing cash and/or reducing bad debt.
Interprets explanation of benefits for appropriate follow up action.
Utilizes automation tools to process the denials/cash responses.
Communicates and collaborates with members, peers and/or providers to evaluate claims errors/issues, using clear, simple language to ensure understanding.
Works on various other projects as needed.
Meets the performance goals established for the position in the areas of production, quality, patient and client satisfaction as well as attendance.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities