Billing Representative I
About The Position
Canon USA in Burlington, NJ is currently seeking a Billing Representative I (Representative, Billing I). The Billing Representative I will be responsible for the administration and billing of service agreements. Works in a collaborative environment with Sales, other administrative departments and Service Management while always keeping the customers' requirements and satisfaction as a top priority. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Wednesday and Thursday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Requirements
- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience
- Strong Microsoft Excel skills required along with effective analytical ability
- Ability to complete a high volume of data entry with robust problem-solving skills are necessary
- Ability to work overtime required, especially at month end
Nice To Haves
- Some college strongly preferred
- Prior administration experience
- ERP experience preferred
Responsibilities
- Interacts with customers regularly to ensure accurate and timely billing
- Reviews and validates pricing and terms of service agreements and purchase orders
- Responsible for entering and updating service agreement billing and terms in custom operating system
- Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor
- Retrieves and enters meter reads; retrieves purchase orders for contract renewal
- Responsible for manual billing of contracts with CFS,. Ensures payments are booked correctly.
- Complete more complex reporting required by the accounts
- Coordinates data flow between CFS and Canon USA; reviews and tracks insourcing payments
- Upgrades quotes for Sales
- Facilitates all Waive Requests from CFS
- Processes contract termination at End of Life; processes and enters all lease addendums and modifications
- Processes manual billing for Professional Services, chargeable supplies, labor costs, and other provider billing
- Advises Collections on cash or credit application to ensure accurate open receivables
- Works to ensure billing format matches master agreement, (when appropriate) and provides custom reporting when necessary
- Reconciles all customer billing with open receivables to ensure customer receives all billing from multiple departments correctly
- Enters and uploads invoices to third party portals
Benefits
- Employee referral bonus
- Employee discounts
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
