Billing Representative I

Canon Careers•Burlington, NJ

5d•Hybrid

About The Position

Canon USA in Burlington, NJ is currently seeking a Billing Representative I (Representative, Billing I). The Billing Representative I will be responsible for the administration and billing of service agreements. Works in a collaborative environment with Sales, other administrative departments and Service Management while always keeping the customers' requirements and satisfaction as a top priority. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Wednesday and Thursday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Requirements

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience
Prior administration experience
Strong Microsoft Excel skills required along with effective analytical ability
Ability to complete a high volume of data entry with robust problem-solving skills are necessary
Ability to work overtime required, especially at month end

Nice To Haves

Some college strongly preferred
ERP experience preferred

Responsibilities

Interacts with customers regularly to ensure accurate and timely billing
Reviews and validates pricing and terms of service agreements and purchase orders
Responsible for entering and updating service agreement billing and terms in custom operating system
Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor
Retrieves and enters meter reads; retrieves purchase orders for contract renewal
Responsible for manual billing of contracts with CFS,. Ensures payments are booked correctly. Complete more complex reporting required by the accounts
Coordinates data flow between CFS and Canon USA; reviews and tracks insourcing payments
Upgrades quotes for Sales
Facilitates all Waive Requests from CFS
Processes contract termination at End of Life; processes and enters all lease addendums and modifications
Processes manual billing for Professional Services, chargeable supplies, labor costs, and other provider billing
Advises Collections on cash or credit application to ensure accurate open receivables
Works to ensure billing format matches master agreement, (when appropriate) and provides custom reporting when necessary
Reconciles all customer billing with open receivables to ensure customer receives all billing from multiple departments correctly
Enters and uploads invoices to third party portals