Billing Operations Training Specialist I

American Addiction Centers • Charlotte, NC

1d • Remote

About The Position

This role is responsible for conducting training sessions and developing training materials related to revenue cycle operations. The specialist will deliver training using established curriculum and workflows to ensure accurate and consistent instruction, provide support to learners, and assist in updating training materials. They will also support special projects, help end-users adapt to changes, and onboard new hires by providing operational training and ensuring they have the necessary tools and access.

Requirements

• Minimum 3 years of experience in healthcare billing or revenue cycle operations.
• Strong analytical and problem-solving skills, combining creativity and logical reasoning to troubleshoot issues and drive effective decision-making.
• Excellent written and verbal communication skills.
• Thorough understanding of healthcare revenue cycle operations, including billing processes, denial management, payer systems, and regulatory compliance.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), and quick to learn new technologies and systems, with experience using healthcare information systems.
• Quick to learn new technologies and tools, with a proven ability to adapt to evolving systems and processes in support of quality monitoring and operational excellence.
• High school diploma or GED required.

Nice To Haves

• Associate or bachelor's degree in healthcare administration, business, or related field preferred.

Responsibilities

• Conduct instructor-led training sessions and e-learning modules on both technical and soft skills related to revenue cycle operations.
• Deliver training using established curriculum, materials, and standardized workflows to support accurate, consistent, and high-quality instruction and to support staff development.
• Provide direct support to learners by answering questions, offering clarification, and giving constructive feedback to reinforce learning, understanding, and skill development.
• Assist in reviewing, maintaining, and updating training materials based on learner feedback, system changes, and departmental updates to ensure content remains accurate and relevant.
• Support special projects and workflow transitions as needed, under the guidance of senior training staff or leadership.
• Assist end users in adapting to new processes, system enhancements, or operational changes.
• Maintain a strong foundational understanding of revenue cycle workflows, departmental systems, and core processes to ensure accurate and effective training delivery.
• Assist with onboarding new hires by providing operational training, departmental guidelines, and workflow orientation.
• Ensure new hires are equipped with necessary tools and access (e.g., payer websites, Availity, OnBase, right fax, CPS, SharePoint etc..) to perform their roles successfully.
• Provides refresher training when identified as necessary by department leadership to ensure ongoing competency and compliance.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees