Billing Manager

Villa Sport•Cypress, TX

4d•Hybrid

About The Position

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us. If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here! POSITION SUMMARY The Billing Manager is responsible for the overall management, integrity, and performance of the Company's billing and collections functions. This role oversees billing operations, process improvement initiatives, reporting, internal controls, team development, and cross-functional collaboration. The Billing Manager ensures accurate and timely billing, collections, account reconciliations, data governance, and compliance while supporting strategic initiatives and business growth. This is a hybrid position located at our Cypress, TX athletic club Monday through Thursday with the opportunity to work remote Fridays, weekly.

Requirements

Bachelor's degree in Accounting, Finance, Business, or related field.
5+ years of billing, accounting, finance, or revenue management experience.
2+ years of leadership experience.
Strong knowledge of billing, collections, reconciliations, and internal controls.
Advanced Excel skills.
Experience managing multiple priorities and deadlines.
Strong analytical and problem-solving abilities.
Excellent communication and leadership skills.

Responsibilities

Lead and manage all billing, collections, payment processing, and account maintenance activities.
Develop and implement billing policies, procedures, and internal controls.
Ensure timely and accurate monthly billing for all club locations.
Oversee billing reconciliations and review significant variances.
Monitor aging reports, collections activities, and account recovery efforts.
Review and approve billing adjustments, refunds, write-offs, and account corrections.
Manage billing staff performance, workload distribution, training, and development.
Partner with Accounting to ensure accurate revenue reporting and account reconciliations.
Collaborate with Operations, Membership, IT, and Finance teams to resolve issues impacting billing accuracy.
Support system implementations, upgrades, testing, and data conversions.
Establish key performance indicators (KPIs) for billing accuracy, collections effectiveness, and customer service.
Review and analyze billing and collection trends and provide recommendations to management.
Ensure compliance with company policies, regulatory requirements, and audit standards.
Prepare executive-level summaries and reports for leadership.
Drive process improvements and automation initiatives to increase efficiency and reduce risk.
Manage department goals, and staffing plans.
Other duties as assigned.