Billing Manager

Alteva RCM•Boca Raton, FL

1d•$100,000 - $125,000

About The Position

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. The Billing Manager oversees day-to-day front-end billing operations, ensuring accurate claim flow, team productivity, and adherence to established workflows. This role is responsible for managing Billing Team Leads, Billing Senior Associates, and Billing Associates, maintaining performance standards, and driving operational efficiency across assigned billing portfolios.

Requirements

5+ years of medical billing or revenue cycle experience
Strong understanding of front-end revenue cycle operations
Demonstrated ability to manage workflows and drive team accountability
Strong communication and problem-solving skills
Proficiency in billing systems and workflow management tools

Nice To Haves

2+ years of team leadership experience preferred
Experience managing billing teams in a service-based environment
Cross-functional experience with coding and AR operations

Responsibilities

Lead, coach, and develop Billing Team Leads, Senior Associates, and Associates to support accuracy, consistency, and accountability
Allocate accounts based on complexity, volume, and team capacity
Establish clear performance expectations and conduct regular evaluations
Provide ongoing training, workflow guidance, and professional development support
Address performance gaps through structured coaching and corrective action plans
Monitor team-level KPIs including timeliness, accuracy, charge throughput, and backlog levels
Ensure proper account setup and billing rule adherence across all assigned accounts
Maintain consistency in escalation handling and resolution processes
Identify workflow inefficiencies and implement tactical process improvements
Ensure steady claim flow and prevent unnecessary billing holds
Monitor backlog levels and operational risks; escalate systemic issues with data-backed recommendations to the Associate Director or Director of Billing Operations
Partner with Coding and AR teams to improve claim acceptance and downstream collections
Address root causes impacting denial trends or operational slowdowns
Escalate systemic risks to senior leadership when necessary
Serve as escalation point for complex account-level billing issues elevated by Team Leads or Senior Associates
Support Account Managers in client performance discussions
Ensure service-level expectations are consistently met across assigned portfolios
Monitor claims approaching timely filing limits and coordinate resolution
Oversee aging reports and ensure administrative delays are prevented
Ensure all outbound billing communication meets company standards for professionalism and accuracy