Billing Manager

Akerman LLP•Orlando, FL

18h•Hybrid

About The Position

Akerman LLP is seeking a Billing Manager to oversee and manage the firm’s billing operations, ensuring accurate, timely, and compliant billing processes while supporting attorneys, practice groups, and firm leadership. This role involves managing daily billing operations, supervising staff, collaborating with legal teams, ensuring compliance with guidelines, and driving process improvements. The Billing Manager will also be responsible for preparing reports, supporting system enhancements, and maintaining confidentiality of financial information.

Requirements

5+ years of work experience in a legal billing environment; large law firm experience preferred
Experience working with Elite 3E, Enterprise, eBilling Hub, Paperless Proforma, IntApp Time or similar software
Demonstrated managerial/leadership skills
Strong organizational skills with attention to detail
Ability to communicate effectively with all levels of personnel, vendors, and clients
Strong analytical and problem solving skills
Team player with the ability to multi-task and work under pressure
Strong work ethic, integrity, and commitment to meet deadlines
Ability to perform sustained computer-based work, including billing review, analysis, and reporting.
Ability to manage multiple priorities and meet time-sensitive deadlines.
Ability to communicate clearly and professionally with attorneys, staff, and leadership.
Ability to analyze financial data and exercise sound judgment.
Ability to supervise and support staff performance and development.
Ability to maintain confidentiality and comply with financial and data security requirements.
Ability to work on-site in the office as required by business and operational needs.
Ability to work on a hybrid basis when approved, consistent with firm policy and business requirements.

Responsibilities

Manage and oversee daily billing operations, including invoice generation, review, and submission.
Supervise, coach, and support billing staff to ensure consistent quality and performance.
Collaborate with attorneys and practice teams to resolve billing issues, adjustments, and client requirements.
Ensure compliance with Outside Counsel Guidelines, engagement letter terms, and firm policies.
Oversee electronic billing (e-billing) processes and ensure timely submission and resolution of rejections.
Monitor billing cycles, workflow, and deadlines to ensure timely invoicing.
Partner with Client Accounts, Accounts Payable and Conflicts / New Business Intake support collections.
Review and approve write-offs, billing adjustments, and exception requests, as authorized.
Develop and implement billing process improvements and best practices.
Prepare and analyze billing reports, metrics, and trends for management and leadership.
Support system enhancements, testing, and training related to billing platforms.
Maintain confidentiality of client, attorney, and firm financial information.
Perform additional billing or financial services duties as assigned.