Billing & Implementation Specialist

Event Temple•Halifax, NS

52d•Remote

About The Position

We are looking for a Billing & Implementation Specialist to join our Customer Success team. In this role, you will be responsible for all aspects of subscription management including billing of renewals, collection, churn processing etc. You will also be responsible for data migration for new customers, and getting them set up on our system with an integration when needed. The successful candidate is a tech-savvy specialist who enjoys working with customers, will lead these responsibilities and provide all necessary reporting relating to their role.

Requirements

Previous experience in a customer-facing role, particularly in B2B SaaS implementations or billing (minimum two years of experience).
Familiarity with CRM platforms (HubSpot preferred) and how billing and CS workflows intersect.
Experience with data migration tools and techniques.
Hands-on experience with Stripe for subscription billing and collections
Ability to identify process inefficiencies and suggest improvements.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Strong customer service and relationship-building skills, with a focus on delivering a positive client experience.
Ability to work well both independently and as part of a team.
Strong organizational skills with the ability to manage multiple projects and deadlines.
A keen eye for detail to ensure accuracy in data migration, account setups, and documentation.
Ability to quickly learn and adapt to new tools, technologies, and processes in a fast-paced environment.
Passion for data and for helping customers succeed and ensuring a smooth onboarding experience.

Nice To Haves

Experience configuring API integrations between SaaS platforms.
Background in hotel sales & catering systems.

Responsibilities

Lead data migration for new customers — extract, analyze, clean, and import customer data with precision.
Use AI-assisted tools and internal processes to define project scope and execute imports accurately.
Configure API integrations between Event Temple and PMS or other hotel technology platforms.
Set up new customer accounts and user access with accuracy.
Build custom fields, menus, and account configurations as specified per customer.
Liaise with the assigned CSM throughout the implementation — you own the technical pieces, they own the relationship.
Troubleshoot and resolve any data or integration issues before and after go-live.
Create and maintain implementation documentation — data specs, integration guides, process notes.
Provide Reports on Import Scopes, timelines and challenges.
Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing.
Manage collections for overdue accounts and drive reduction of delinquent churn.
Conduct monthly billing audits to ensure accuracy across all active accounts.
Track and report on AR aging, collections rate, and delinquent churn — with full ownership of this reporting.
Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies.